Technical Account Manager

Recorded Future•Boston, MA

2d•$92,000 - $137,500•Remote

About The Position

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is looking for a Technical Account Manager. We are searching for an emerging intelligence or cybersecurity professional who is eager to grow at the intersection of technology, threat intelligence and customer success. You bring curiosity, foundational technical knowledge, and a drive to help customers succeed in operationalizing intelligence and fully realizing unquestionable value with Recorded Future’s Intelligence Cloud. You’re a proactive learner who thrives in fast-paced, dynamic environments, and loves solving complex problems alongside experienced peers.

Requirements

Experience: 1-2 years of consulting or other customer facing experience in cybersecurity, technical support, or intelligence operations.
Expertise: Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
Soft Skills: Strong verbal and written communications, attention to detail, and demonstrated ability to learn quickly and manage multiple, often competing priorities
Customer Management: Demonstrable competency in account health management, risk mitigation, retention and growth. Experience in monitoring adoption metrics, usage trends or integration performance highly desirable
Knowledge: Working knowledge of the Intelligence Lifecycle, common security frameworks such MITRE ATT&CK, NIST, Diamond Model or the Cyber Kill Chain.
Education: Bachelor's Degree or related experience in cyber security, computing science, information systems, intelligence studies or related field.
Personal Attributes: Customer-focused growth mindset, enthusiasm for developing consultative and technical depth, fascinated by cyber security and the field threat intelligence domain, boundless curiosity, adaptive and proactive self-starter with a passion for impact, collaborative team player, and outcome-driven professional who thrives in fast paced, dynamic, customer-facing environments.

Responsibilities

Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
Develop a strong understanding of customers intelligence goals to define and deliver high-value, measurable outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success
Conduct periodic account health reviews, presenting value realization metrics and maturity progression
Collaborate with senior technical account managers to proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
Understand customer intelligence needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
Build structured customer success plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
Deliver Recorded Future intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
Serve as a trusted customer advocate
Appropriately manage multiple complex and competing priorities, while maintaining consistent levels of quality at all times in alignment with organizational metrics and KPI’s
Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues.