Technical Account Manager

Fiserv•Sunnyvale, CA

1d•Onsite

About The Position

As a Technical Account Manager, you will support Tier 1 clients who expect world-class service, delivered by payments professionals who understand the industry, who know how to navigate Fiserv, and who are focused on helping them run and grow their business. The Technical Account Management team’s primary objective is to facilitate an exceptional service experience for Fiserv’s largest, most visible, and most complex clients. The Technical Account Manager will own technical client service firm-wide, providing a single point of contact for all technical needs.

Requirements

Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
8+ years of Fiserv experience in IT technical troubleshooting and/or IT development and working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack).
3+ years of experience in direct client interaction for technical support and requirement gathering.
Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) System.

Nice To Haves

Working knowledge of Fiserv networking/connectivity architecture.
Working knowledge of card brand regulations.
Working knowledge of the Payment Facilitator (Payfac)/Market Place business model.

Responsibilities

Shape new, innovative solutions together with product, business, and technology leaders.
Provide solution and technical design conversations at senior client level and manage stakeholders for multiple client engagements.
Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
Demonstrate client focus by providing future-proof solutions and services that enable success for our internal and external clients.
Oversee all technical efforts across Fiserv for key accounts and be the primary point of contact for technical issues, including collaboration during significant production support events.
Work directly with clients, vendor partners, and 3rd parties, including face-to-face meetings with the stakeholders to support technical discussions and discovery.
Navigate Fiserv technology on behalf of the client, which can include all Tech and Product groups across Fiserv and 3rd parties.
Translate the client’s business and operational requirements to technical requirements and collaborate with all internal and external stakeholders throughout the project/implementation.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave