Technical Account Manager (TAM) Intern

Red Hat • Raleigh, NC

12d

About The Position

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. We strive to make software freely accessible to everyone around the world. Software developed at Red Hat runs in vehicles that landed on the moon, airlines, banks, trains, social media, health care, academic institutions, robots, and in many other places. If you’re interested, keep reading! The Red Hat Technical Account Management team is looking for a highly motivated individual who wants to gain hands-on experience with open source and Red Hat products during a summer internship to join us as a TAM Intern. In this role, you will work in an environment where different perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you’ll need to be comfortable taking risks and exploring the unknown. But being a Red Hatter isn't just about being brave, it's also about demonstrating commitment and sticking to it. The key focus for Red Hat's Intern Program is a dual partnership between the early talent team and our intern managers. We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your summer at Red Hat.

Requirements

• Ability to work full-time May-August
• Currently pursuing a degree in engineering, computer science, or a related field
• Knowledge of the UNIX or Linux operating system (any distribution)
• Technical troubleshooting skills
• Good written and verbal communication skills

Nice To Haves

• Previous code contributions to or participation in open source projects or code samples on GitHub
• Knowledge of Red Hat Ansible Automation Platform, Kubernetes, JavaScript, or Bash scripting
• You’re willing to wear a lot of red -OR- You look good in a red t-shirt

Responsibilities

• Creating and updating Knowledge Articles based on support cases worked by the TAMs
• Research bugs and technical issues alongside the TAM team to help resolve customer issues
• Attend TAM customer facing calls or meetings to support the TAM team as well as the customer
• Provide other support as needed for the TAM and TAM manager

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees