Technical Account Manager (Financial Applications)

Avison Young•Chicago, IL

About The Position

Our Story Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization. At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together. Overview This role is a critical primary liaison between business stakeholders & users and our outsource provider for critical core business platforms such as but not limited to; NetSuite, Salesforce SPIFF, SAP Concur and our future HRIS. Drive delivery excellence from outsourced support teams while ensuring business needs are met and cross-platform integration success. Foundational role in an expanding Business Applications team with significant growth potential. Reports to: Vice President, Enterprise Architecture This role offers significant career development opportunities as Avison Young's Business Applications function matures. Work closely with director & VP -level leadership, gain exposure/shape enterprise architecture strategy, and expand scope as the team grows. Future opportunities include team leadership, expanded portfolio ownership, or evolution into director-level roles.

Requirements

5+ years managing enterprise business applications
Experience with NetSuite or similar ERP platforms
Proven vendor management and outsource coordination
Understanding of system integrations and data flows
Strong business acumen in finance and revenue processes
Excellent communication and stakeholder management skills

Nice To Haves

NetSuite certification or administration experience
Prior work in outsourced IT environments
Experience with Spiff, Concur, or similar platforms
Knowledge of Salesforce integrations and Lead to Cash processes
Commercial real estate or professional services background

Responsibilities

Maintain internal relationships with finance, operations, and accounting leaders in multiple territories.
Partner with global accounting liaison team on core requirements, feasibility, priority and delivery
Translate business requirements into technical specifications and acceptance criteria
Communicate roadmaps, issues, and system changes
Oversee with our outsource provider, the delivery of incidents, changes, and enhancements
Hold vendors accountable to SLAs and quality standards
Coordinate across multiple support partners
Escalate issues and track resolution
Conduct regular service performance reviews with outsource teams
Handle routine vendor payment processing through to AP
Advise strategy and evolution for assigned applications to IT Leadership
Prioritize enhancement requests and system improvements
Monitor system health, usage, and business value
Maintain application documentation and standards
Co-ordinate any onboarding of new applications into the Portfolio
Ensure critical Training Resources are integrated into wider Training Capabilities within AY
Align with Enterprise Architecture
Partner with CRM Director on Salesforce integrations
Collaborate with BI/Data teams on operational analytics requirements within scope
Work with outsourced automation teams on process improvements
Ensure data quality across integrated systems
Lead implementation of new features & changes within portfolio of Applications
Participate in cross-platform process
Manage system upgrades and migrations
Ensure proper testing and change management