Technical Account Manager, Commercial

Pendo Systems • New York, NY

23d • $90,000 - $112,500

About The Position

Pendo's Technical Account Managers (TAMs) play a critical role in driving customer success by providing advanced technical and strategic guidance to help customers get the most value from Pendo's platform. Each TAM is assigned a book of business and partners with their customers to connect high-level business goals to the powerful solutions within Pendo. TAMs serve as trusted advisors—offering insights, identifying opportunities, and guiding customers toward impactful outcomes. They work cross-functionally with CSMs, Account Directors, and internal teams to ensure seamless execution of both near-term needs and long-term business goals, ultimately accelerating customer ROI and expansion.

Requirements

• 3 years of experience in technical account management or a similar role, preferably in a technology-driven or SaaS industry.
• Strong understanding of software development, API integrations, and other technical concepts; Proficient in CSS, HTML, or similar web technologies.
• Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives.
• Experience working with product, engineering, and go-to-market teams (Sales and Customer Success).
• Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes.

Nice To Haves

• A Bachelor's degree or equivalent work experience
• A strong understanding of SDKs, mobile frameworks, and mobile architecture
• Understanding of Digital Adoption software and in-app guidance
• Functional knowledge of Product Feedback software
• Strong analytical skills and a data-driven mindset
• Proven ability to work in a fast-paced, dynamic environment
• Knowledge of software product trends, Product Ops, and PLG

Responsibilities

• Manage a portfolio of customers, ensuring they receive exceptional value from Pendo's solutions.
• Offer advanced technical and strategic consultation on Pendo products to deliver superior customer outcomes.
• Establish strong, influential relationships with internal teams and senior customer stakeholders.
• Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
• Demonstrate and articulate the value of Pendo's platform, helping customers to leverage its capabilities fully.
• Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
• Help craft solutions with hands-on proof-of-concepts to help showcase the art of the possible with the Pendo platform to drive adoption.
• Travel occasionally to visit customers on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level