Technical Account Manager (Central)

Jobgether

3d • Remote

About The Position

This role is responsible for driving customer adoption and value realization for a leading cloud security platform, serving as both a strategic and technical advisor. You will guide customers through onboarding, deployment, and operationalization, helping them achieve measurable security and business outcomes. Acting as the main technical point of contact, you will collaborate closely with cross-functional teams to deliver a seamless customer experience, address complex technical challenges, and ensure satisfaction. This role offers the opportunity to influence the customer journey, promote best practices in cloud and cybersecurity, and contribute to the growth and improvement of the Technical Account Management function in a fast-paced, high-growth environment. The position allows for interaction with stakeholders from C-level to operational teams, providing a highly visible and impactful experience.

Requirements

• 5–8+ years of experience in technical customer-facing roles, such as Technical Account Manager, Solutions Engineer, Professional Services, or Customer Success Engineer
• Strong understanding of at least one cloud provider (AWS, GCP, Azure, or OCI), with CSP certification preferred
• Knowledge of cloud security best practices, threat models, and container/DevOps technologies (Docker, Kubernetes, CI/CD, IaC)
• Experience troubleshooting complex technical issues and driving resolution across internal and external stakeholders
• Proven ability to manage a book of enterprise customers, ensuring adoption, success, and revenue objectives
• Familiarity with CRM, log analysis, or customer success tools to track adoption and health metrics
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels
• Comfortable working in a fast-paced, high-growth, and remote-friendly environment, adapting to evolving responsibilities

Responsibilities

• Serve as a trusted technical advisor, guiding customers through deployment, configuration, and operationalization of cloud security solutions
• Manage a book of 5–15 customers, ensuring adoption, value realization, and customer satisfaction throughout the lifecycle
• Collaborate with Product, Sales, Engineering, and Support teams to address technical questions, remove adoption blockers, and resolve issues
• Monitor customer health and progress, reporting outcomes and insights to key stakeholders through executive briefings and QBRs
• Capture customer feedback, feature requests, and adoption challenges, and communicate them to internal teams to influence product development
• Assist in project managing customer initiatives across business units and technical stakeholders
• Contribute to the growth and scaling of the Technical Account Management organization by mentoring peers, developing best practices, and improving internal processes

Benefits

• Competitive base salary: $124,800 — $138,400 USD
• Eligible for incentive compensation and equity participation
• Medical, dental, and vision coverage
• Flexible spending accounts and home office setup reimbursement
• Monthly connectivity stipend and Employee Assistance Program (EAP)
• Short- and long-term disability insurance, life & accident insurance
• 401(k) retirement plan with employer match
• Flexible paid time off plus 11 paid holidays, and paid parental, pregnancy, medical, and bereavement leave
• Remote-friendly work environment with support for home office setup

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed