Tech Writer

Koniag Government Services, LLC•Durham, NC

22h•Onsite

About The Position

Tuknik Government Solutions, LLC, a Koniag Government Services company, is seeking a Tech Writer to support TGS and their government customer at Durham, NC. The role is critical to the Information Technology Asset Management (ITAM) project, which aims to provide the Agency with better information for business decisions, improve best practices, and enhance IT asset lifecycle management. The ITAM project focuses on cutting costs, reducing liability exposure, improving software compliance, and optimizing performance by capturing and integrating physical, financial, and contractual data. The Technical Writer will specifically support the implementation and operational aspects of planning, acquisition, delivery, acceptance, and installation of IT assets by creating and maintaining accurate documentation that conveys IT asset management information to Logistical Planning and Inventory Support.

Requirements

Associate’s Degree in related field
Minimum of three (3) years of experience in IT technical writing
Ability to articulate themselves through both speech and writing
Ability to work in a fast-paced, team environment
Working knowledge of Style Guide & Templates
Working knowledge of OneStop Concepts
Working knowledge of Word Press
Working knowledge of Microsoft Office: Word, Excel, Outlook, SharePoint
Working knowledge of MS Teams
Working knowledge of Workflows
Working knowledge of Jscript
Working knowledge of Microsoft InfoPath Forms
Working knowledge of Microsoft Visio

Nice To Haves

SharePoint Designer
Microsoft Power Apps
.NET
HTML
JavaScript
XML
ASPX
SQL Server

Responsibilities

Independently develop various information sources using Microsoft Office Suite software, including User Guide(s), Administration Guide(s), Reference Document(s), Requirements Document(s), Configuration Guide(s), Operations Guide(s), Validation Guide(s), and Test Plans for life cycle testing
Create libraries, lists, and pages, including Wiki Pages, Web Part Pages, and Dashboard
Manage/Monitor Announcements, Calendars, and Discussion Boards
Create Forms (Microsoft Infopath)
Create Spreadsheets (Microsoft Excel)
Create Diagrams and flow charts (Visio software)
Convert documents to .PDF files using Adobe software
Manage Site Content, including creating categories and fields
Assign Metadata common properties (tags) to files, lists, and libraries
Create, manage, and set permissions for Folders
Understand, use, and create views
Understand workflows and processes
Apply logical thinking to assess user requirements
Analyze various procedures and recommend documentation to record and explain processes
Analyze various reports and recommend tuning actions to improve the performance of Asset Manager and associated software
Update informational and instructional resources and documentation as requested by the task manager and project managers using various software products, such as Adobe and SnagIt
Add informational and instructional resources and documentation to the designated SharePoint locations using various SharePoint modules and update them as required by task assignments
Participate in ITAM meetings, project meetings, conference calls, and related training
Formulate reports for management
Assist in Asset Management group-training sessions
Design and document business processes for/with users
Assist in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports
Edit functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents
Conduct research and ensure the use of proper technical terminology
Translate technical information into clear, readable documents to be used by technical and non-technical personnel