Tech Solution IT Analyst

MAG Aerospace • Fair Lakes, VA

8d • Hybrid

About The Position

MAG Aerospace is seeking a IT Support Analyst for our IT Service Desk who will serve as the primary contact for all system users with troubleshooting installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems. This is a full time, hybrid position based in Fairfax VA.

Requirements

• 3 - 5 years of relevant work experience in help desk / customer service / end user support
• Experience and familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices)
• Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals
• Excellent customer service skills, written and oral communication, and time management skills
• Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems
• Experience working with federal civilian or DOD personnel
• Experience imaging machines using Endpoint / Intune /Azure AD
• Extensive knowledge of Windows 10 /11 desktop operating system
• Extensive Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint
• Experience using service desk ticketing systems such as ServiceNow
• High school diploma or equivalency

Nice To Haves

• MD-102 Endpoint Administrator or
• MS-102 MS 365 Administrator

Responsibilities

• Configures and installs hardware and software for users
• Responds to network and software problems via telephone, in-person and/or online support to end-users
• Completes new hire set-up and in training users on new software and hardware, when needed
• Applies technical expertise to the implementation, monitoring, or maintenance of IT systems
• Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor
• Helps maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data
• Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication
• Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs

Benefits

• health
• life
• disability
• financial
• retirement benefits
• paid leave
• professional development
• tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees