Tech Ops Analyst

Persona•San Francisco, CA

4d•Hybrid

About The Position

Persona is looking to bring on a TechOps Analyst! In this role, you will play a supporting role in our IT team, assisting with various IT-related tasks to ensure the smooth operation of our internal systems in our SF office. This position is for individuals who are eager to build on their IT career in a high-growth technology startup environment. The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors. This is a hybrid position based out of our headquarters in downtown San Francisco. We are currently in the office Tuesdays - Thursdays, with the option to work remotely on Mondays and Fridays.

Requirements

3+ years of experience working in IT/TechOps or equivalent experience
Strong passion for technology, automation, and efficiency
Experience with MacOS, Google Workspace, jamfPRO, and Okta
Comfort building trust through collaboration and successful cross-functional engagements
Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
Great at finding solutions and explaining your thought process to achieve results
Firm grasp on TechOps/IT best practices

Responsibilities

Be the front-line support supporting every employee, including our leadership team
Work with our People Ops team to ensure smooth onboarding/offboarding for employees
Setting up video conferencing for the company all-hands
Procure and track all tech equipment for all employees (remote and in-office)
Research new tools to optimize internal efficiencies across teams