Servicing Ops Analyst
About The Position
We’re seeking a detail‑oriented and collaborative Servicing Operations Analyst to join our Regulatory Maintenance team. In this role, you will support key functions across HELOC servicing , flood insurance requirements , Servicemember benefits (SCRA/MLA) , vendor oversight , and FCRA compliance . You will work closely with cross‑functional partners, auditors, and examiners to ensure accuracy, compliance, and an exceptional customer experience. This position is ideal for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and wants to grow their career in operations, risk and controls, regulatory compliance, or consumer lending .
Requirements
- Understanding internal controls, audit readiness, and documentation standards.
Nice To Haves
- 3+ years in loan servicing, regulatory operations, consumer banking, or secured lending (HELOC experience preferred).
- Strong knowledge of HELOC end‑of‑draw requirements, NFIP flood insurance regulations, SCRA/MLA protections, vendor oversight, and FCRA guidelines.
- Proven ability to interpret policy, regulatory guidance, and procedures with accuracy.
- Analytical mindset with the ability to identify trends and recommend improvements.
- Proficiency in Microsoft Excel (filtering, sorting, VLOOKUPs) and servicing platforms.
- Strong verbal and written communication skills.
- Ability to thrive in a fast‑paced, deadline‑driven environment.
Responsibilities
- Maintain and update customer information for HELOC end‑of‑draw transitions, flood insurance billing/refunds, SCRA/MLA protections, and Fair Credit Reporting monitoring.
- Process daily/weekly/monthly reports across internal and external systems, ensuring accuracy and timely delivery.
- Conduct quality‑control reviews and help strengthen internal control environments.
- Support regulatory exams and audits as a liaison to internal partners and external examiners.
- Serve as a subject matter expert to teammates, providing guidance and cross‑training support.
- Assist in training and upskilling junior colleagues, ensuring alignment with department standards.
- Participate in team huddles, meetings, and continuous improvement discussions.
- Lead or contribute to special projects independently, partnering with all levels of management.
- Identify opportunities to simplify processes and improve the customer experience.
- Leverage modern tools, including GenAI and automation technologies (e.g., UiPath), to streamline workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
