Tech Operations Engineer II
About The Position
The Technology Operations Engineer II role will provide day-to-day support of electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies to reduce overall risk and impact. This role is described as fast-paced, demanding, and rewarding work that is critical to ensuring the health of technology systems and business needs at CME Group, the world's leading derivatives marketplace.
Requirements
- Basic proven Linux knowledge
- Experience with incident/issue management systems and process
- Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
- Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
Nice To Haves
- Cloud platform experience
Responsibilities
- Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units
- Remediate systems & application issues in these environments
- Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
- Accurately report incidents to management
- Learn and execute triage, escalation protocol and recovery procedures per application/business area
- Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
- Learn specific application flows and general functionality by application
- Identify and implement process improvements
- Document timeline of events for incident reporting and post mortem
Benefits
- Competitive total rewards package
- Annual target bonus opportunity for all employees
- Opportunity to become an owner in the company through our broad-based equity program
- Comprehensive health coverage
- Retirement package that includes both a 401(k) and an active pension plan
- Highly competitive education reimbursement provisions
- Paid time off
- Mental health benefit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
