Tech Operations Engineer I

CME Group•Chicago, IL

About The Position

The Technology Operations Engineer I role will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. TOCC’s role can be fast-paced, demanding and rewarding work that is critical to ensuring the health of our technology systems and business needs. CME Group is the world’s leading derivatives marketplace, enabling clients to trade futures, options, cash and OTC markets, optimize portfolios, and analyze data. They offer a wide range of global benchmark products across all major asset classes. CME Group is committed to offering a competitive total rewards package for employees that recognizes their contributions and reflects a long-term investment in their future. CME Group embraces employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued, operating as an equal-opportunity employer.

Requirements

Basic proven Linux knowledge
Experience with incident/issue management systems and process
Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual

Nice To Haves

Cloud platform experience

Responsibilities

Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units
Remediate systems & application issues in these environments
Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
Accurately report incidents to management
Learn and execute triage, escalation protocol and recovery procedures per application/business area
Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
Learn specific application flows and general functionality by application
Process hardening
Identify and implement process improvements
Document timeline of events for incident reporting and post mortem

Benefits

Competitive total rewards package
Annual target bonus opportunity for all employees
Opportunity to become an owner in the company through our broad-based equity program
Comprehensive health coverage
Retirement package that includes both a 401(k) and an active pension plan
Highly competitive education reimbursement provisions
Paid time off
Mental health benefit

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