TEAMS Relationship Manager

FIGS•Santa Monica, CA

2d•$75,000 - $80,000•Remote

About The Position

FIGS is looking for a TEAMS Relationship Manager to sell, onboard, and grow our TEAMS’ customer base. This individual will be the main point of contact to potential and existing customers throughout the sales lifecycle. They will sell the value propositions of the FIGS’ TEAMS program and ensure clear communication and orchestration to the right internal resources to close the sale. Your goals will focus around handoff conversion rate, onboarding rate, and revenue closed. The role reports directly to FIGS’ Director of TEAMS. This role is remote with quarterly travel to our office in Santa Monica, California.

Requirements

5+ years of experience in account management, customer success, and/or sales
Experience successfully managing a multi-million dollar book of customers
Proficient in utilizing CRM systems- ideally Hubspot
Exceptional interpersonal skills; strong ability to persuade, negotiate, close deals
Experience working with executives and C-level on strategic priorities and analytics
Proven track record of building trusting and long standing client relationships
Excellent presentation, verbal, and writing skills are required
Proven work ethic and integrity
Positive attitude
Desire to excel and grow with FIGS
Aspiration to create change and make an immediate impact
Entrepreneurial spirit and egoless nature

Responsibilities

Create strong business relationships with TEAMS Top existing customers
Manage day-to-day account activity and communication with portfolio of partners
Exceed activity, pipeline and growth targets
Maintain accurate data in CRM
Manage cross-functional communications on custom orders
Run quarterly business reviews with customers to align on initiatives and future orders
Travel to meet our customers in-person and during conferences
Communicate challenges and propose solutions to Leadership Team
Serve as an advocate for the TEAMS program and FIGS

Benefits

Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
Annual bonus: This position is bonus eligible
Other compensation and benefits offered include:
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Benefits eligibility is determined by hour requirements and length of service