Team Up Case Manager (Bilingual)
About The Position
The Bilingual, Team Up Case Manager provides trauma-informed direct services to youth and families impacted by gun violence in the Waukegan-North Chicago Corridor. This position ensures that residents at high risk of emotional, physical, educational, and behavioral challenges are connected to holistic wraparound resources. Through intake assessments, individualized case plans, and counseling, the Team Up Case Manager supports emotional healing and positive development, serving as a critical link between families, service providers, and A Safe Place’s mission to build a violence-free society. This position is perfect for compassionate professionals who are passionate about youth development and committed to breaking cycles of community violence. If you’re energized by field-based work, motivated by impact, and skilled at navigating trauma with care and cultural humility, this role was made for you.
Requirements
- Master’s degree in social work, counseling, or a related field required. OR A bachelor’s degree with relevant experience may be considered
- 1–2 years of direct case management or counseling with youth exposed to violence, trauma, or systemic barriers
- Bilingual in English and Spanish preferred; additional languages are a plus.
- Must complete all agency-required training post-hire (e.g., 40-Hour Domestic Violence, IM+CANS).
- Youth development, wraparound services, and community engagement models
- Harm reduction, public health models, and violence intervention frameworks
- Domestic violence response models and systems of care for high-risk youth and families
- Local gang dynamics, firearm-related risk factors, and the community landscape of North Chicago and Waukegan
- Stakeholder coordination, coalition-building, and multi-agency collaboration best practices
- Community-based resources, referral networks, and local/state agency systems collaboration
- Case management systems, documentation standards, and grant reporting requirements (especially DHS REIMAGINE TIBHS)
- Confidentiality laws, HIPAA compliance, and mandatory reporting obligations
- Respond swiftly and effectively to emergencies and crisis situations
- Prioritize and manage a high-demand caseload while meeting shifting community needs
- Communicate consistently and professionally with diverse stakeholders
- Adapt to evolving circumstances, including outreach in high-risk environments
- Maintain empathy and professional boundaries in emotionally intense situations
- Think critically and solve problems under pressure
- Stay engaged and resilient in physically and emotionally demanding contexts
- Remain flexible with variable schedules, including evenings and occasional weekends
- High emotional intelligence in navigating sensitive conversations
- Demonstrate cultural humility and is deeply committed to racial equity, inclusive practices across all communities, and allyship for LGBTQIA and BIPOC survivors
- Bring lived experience or authentic cultural credibility within North Chicago and Waukegan
- Grounded in the principles of nonviolence, restorative justice, and healing-centered care
- Operate with integrity, accountability, and discretion when handling sensitive information
- Sound ethical judgment in trauma-exposed environments
- Believe in the power of second chances and the transformative potential of community-based care
- Passionate about grassroots leadership, youth empowerment, and systemic change
- Thrive in dynamic environments with a flexible, responsive, and solutions-oriented mindset
Responsibilities
- Case planning, individual/family counseling, and resource navigation
- Trauma-informed engagement and de-escalation
- Plan and lead events, public presentations, and outreach activities
- Conduct comprehensive client assessments and develop individualized service plans
- Build rapport and maintain trust with high-risk individuals and families
- Deliver effective crisis intervention, conflict resolution, and de-escalation support
- Coordinate multi-agency care plans and community-based service referrals
- Communicate clearly and professionally with youth, families, partners, and funders
- Accurately document case progress, services delivered, and grant-related data
- Proficient in Google Suite, Microsoft Office, Outlook, Teams, and client tracking systems
Benefits
- health, dental, and vision insurance
- a Flexible Spending Account (FSA)
- a 401(k) retirement plan
- generous paid time off, including vacation, sick leave, and holidays
- access to an Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
