Team Up Case Manager (Bilingual)

A Safe Place•North Chicago, IL

1d•$22 - $27

About The Position

The Bilingual, Team Up Case Manager provides trauma-informed direct services to youth and families impacted by gun violence in the Waukegan-North Chicago Corridor. This position ensures that residents at high risk of emotional, physical, educational, and behavioral challenges are connected to holistic wraparound resources. Through intake assessments, individualized case plans, and counseling, the Team Up Case Manager supports emotional healing and positive development, serving as a critical link between families, service providers, and A Safe Place’s mission to build a violence-free society.

Requirements

Education: Master’s degree in social work, counseling, or a related field required. OR A bachelor’s degree with relevant experience may be considered
Experience: 1–2 years of direct case management or counseling with youth exposed to violence, trauma, or systemic barriers
Language: Bilingual in English and Spanish preferred; additional languages are a plus.
Licensure/Certification: Must complete all agency-required training post-hire (e.g., 40-Hour Domestic Violence, IM+CANS).
Youth development, wraparound services, and community engagement models
Harm reduction, public health models, and violence intervention frameworks
Domestic violence response models and systems of care for high-risk youth and families
Local gang dynamics, firearm-related risk factors, and the community landscape of North Chicago and Waukegan
Stakeholder coordination, coalition-building, and multi-agency collaboration best practices
Community-based resources, referral networks, and local/state agency systems collaboration
Case management systems, documentation standards, and grant reporting requirements (especially DHS REIMAGINE TIBHS)
Confidentiality laws, HIPAA compliance, and mandatory reporting obligations
Case planning, individual/family counseling, and resource navigation
Trauma-informed engagement and de-escalation
Plan and lead events, public presentations, and outreach activities
Conduct comprehensive client assessments and develop individualized service plans
Build rapport and maintain trust with high-risk individuals and families
Deliver effective crisis intervention, conflict resolution, and de-escalation support
Coordinate multi-agency care plans and community-based service referrals
Communicate clearly and professionally with youth, families, partners, and funders
Accurately document case progress, services delivered, and grant-related data
Proficient in Google Suite, Microsoft Office, Outlook, Teams, and client tracking systems
Respond swiftly and effectively to emergencies and crisis situations
Prioritize and manage a high-demand caseload while meeting shifting community needs
Communicate consistently and professionally with diverse stakeholders
Adapt to evolving circumstances, including outreach in high-risk environments
Maintain empathy and professional boundaries in emotionally intense situations
Think critically and solve problems under pressure
Stay engaged and resilient in physically and emotionally demanding contexts
Remain flexible with variable schedules, including evenings and occasional weekends
High emotional intelligence in navigating sensitive conversations
Demonstrate cultural humility and is deeply committed to racial equity, inclusive practices across all communities, and allyship for LGBTQIA and BIPOC survivors
Bring lived experience or authentic cultural credibility within North Chicago and Waukegan
Grounded in the principles of nonviolence, restorative justice, and healing-centered care
Operate with integrity, accountability, and discretion when handling sensitive information
Sound ethical judgment in trauma-exposed environments
Believe in the power of second chances and the transformative potential of community-based care
Passionate about grassroots leadership, youth empowerment, and systemic change
Thrive in dynamic environments with a flexible, responsive, and solutions-oriented mindset