Team Member - Clean Express Auto Wash

Express Wash Concepts•Parma, OH

1d•Onsite

About The Position

Join Clean Express Auto Wash, part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies. This role offers a path to growth and success, starting at $15.00/hour with opportunities to advance from Team Member to leadership roles and beyond. Clean Express Auto Wash is committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to communities. Express Wash Concepts, founded in 2018, is one of the nation’s fastest-growing express tunnel car wash operators with 130+ locations across six states, earning a place on the Inc. 5000 list for five consecutive years. The company's mission is to deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Stand and move throughout the site for the entire shift in a fast-paced environment.
Work outdoors in all weather conditions.
Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
Positive attitude, willingness to take direction, and a professional appearance.
Follow safety guidelines and wear the required safety equipment.

Responsibilities

Focus on providing exceptional customer service.
Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages.
Upsell products to existing customers.
Educate our customers on the benefits of our Unlimited Wash Club.
Greet and exceed customer expectations through long-lasting first impressions.
Actively engage with customers pre/post wash to ensure 100% satisfaction.
Maintain quality assurance through accurate Quality Control checks.
Comply with all safety protocols and standard operating procedures.
Properly address all customer escalations in a calm and collected manner.
Understand and operate basic functional retail equipment (computer, POS, etc.).
Pitch our membership when interacting with new customers.
Learn the wash process and equipment to expand the knowledgebase.
Perform other related duties as required and assigned.

Benefits

Pay increases tied to training and skill development
Recognition programs
Ongoing training and professional development
Unlimited Wash Club membership
50% off retail items
Company-provided uniforms
Paid vacation (per Employee Manual)
Clear growth and development opportunities across 130+ locations
A supportive team environment focused on coaching, training, and celebrating wins
Opportunities to give back through community partnerships and EWC Cares
401(k) with company match up to 4%
Educational reimbursement