Team Member - Clean Express Auto Wash
About The Position
Clean Express Auto Wash, part of Express Wash Concepts, is one of the region’s fastest-growing and award-winning companies. This role offers a path to growth and success, with opportunities to advance from Team Member to leadership roles and beyond. The company is committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to its communities. They empower team members with a clear roadmap for growth and support their career journey, whether they are starting their career or looking to take it to the next level.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Stand and move throughout the site for the entire shift in a fast-paced environment.
- Work outdoors in all weather conditions.
- Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
- Positive attitude, willingness to take direction, and a professional appearance.
- Follow safety guidelines and wear the required safety equipment.
Responsibilities
- Provide exceptional customer service.
- Focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages.
- Upsell products to existing customers.
- Educate customers on the benefits of the Unlimited Wash Club.
- Greet and exceed customer expectations through long-lasting first impressions.
- Actively engage with customers pre/post wash to ensure 100% satisfaction.
- Maintain quality assurance through accurate Quality Control checks.
- Comply with all safety protocols and standard operating procedures.
- Properly address all customer escalations in a calm and collected manner.
- Understand and operate basic functional retail equipment (computer, POS, etc.).
- Pitch the membership when interacting with new customers.
- Learn the wash process and equipment to expand the knowledgebase.
- Perform other related duties as required and assigned.
Benefits
- Pay increases tied to training and skill development
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Paid vacation (per Employee Manual)
- Continuous training and development
- Clear growth and development opportunities across 130+ locations
- A supportive team environment focused on coaching, training, and celebrating wins
- Opportunities to give back through community partnerships and EWC Cares
- 401(k) with company match up to 4%
- Complimentary Unlimited Wash Club Membership
- Paid vacation
- Educational reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
