Team Member (Employee) Relations Manager
About The Position
A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold We are seeking a dynamic and experienced Team Member (Employee) Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.
Requirements
- Bachelor’s degree in Human Resources, Business, or comparable experience
- 5-7 years of progressive employee relations experience
- Strong knowledge of labor laws, employment regulations, and HR best practices in California
- Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations
- Exceptional interpersonal, coaching, and conflict-resolution skills
- Training and facilitation experience
Nice To Haves
- HR certifications (PHR, SPHR, SHRM-CP/SHRM-SCP)
- Experience working in unionized environments
- Spanish speaking
Responsibilities
- Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
- Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
- Coach leaders on proactive employee engagement and team development practices
- Partner with legal counsel when necessary to mitigate organizational risk
- Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
- Ensure consistent application of company policies across locations and departments
- Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management
- Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
- Analyze trends in employee relations data and recommend proactive solutions
- Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies
- Lead prompt, thorough, and confidential investigations into complaints and concerns
- Maintain accurate documentation and tracking of all ER issues using internal systems
- Develop reports and present insights and risk assessments to HR and executive leadership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
