Honda Center-posted about 7 hours ago
$100,000 - $125,000/Yr
Full-time • Manager
Onsite • Anaheim, CA

A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. We are seeking a dynamic and experienced Team Member (Employee) Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.

  • Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
  • Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
  • Coach leaders on proactive employee engagement and team development practices
  • Partner with legal counsel when necessary to mitigate organizational risk
  • Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
  • Ensure consistent application of company policies across locations and departments
  • Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management
  • Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
  • Analyze trends in employee relations data and recommend proactive solutions
  • Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies
  • Lead prompt, thorough, and confidential investigations into complaints and concerns
  • Maintain accurate documentation and tracking of all ER issues using internal systems
  • Develop reports and present insights and risk assessments to HR and executive leadership
  • Bachelor’s degree in Human Resources, Business, or comparable experience
  • 5-7 years of progressive employee relations experience
  • Strong knowledge of labor laws, employment regulations, and HR best practices in California
  • Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations
  • Exceptional interpersonal, coaching, and conflict-resolution skills
  • Training and facilitation experience
  • Ability to travel to field locations or venues as needed
  • HR certifications (PHR, SPHR, SHRM-CP/SHRM-SCP)
  • Experience working in unionized environments
  • Spanish speaking
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