GUCCI Team Manager - Sawgrass Outlets

Kering•Sunrise, FL

2d•Onsite

About The Position

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Requirements

Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Proven ability to drive positive client experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
Industry awareness and strong business acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the fashion industry
Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Nice To Haves

A Bachelor’s Degree in a related field is preferred

Responsibilities

Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high
Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
Lead morning briefings as and when required, delivering key business communication and daily objectives
Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors
Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans
Participate in attracting, recruiting, and onboarding a high performing team
Monitor your team’s adherence to company policies and procedures; following up when needed.
Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele
Achieve business objectives by utilizing the company consumer management client segmentation strategy
Full utilization of the various clienteling tools to activate, retain and grow team and personal client base
Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence
Lead by example on the selling floor in embracing the Gucci selling ceremony
Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered
Manage and resolve customer service issues with the end goal of retaining the client relationship.
Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities
Monitor monthly consumer management database reporting
Strong grasp on KPI’s and ability to strategize when performance standards are not met
Fully support and align with all key business initiatives and new product launches
Lead and support company driven local events and product launches, ensuring client attendance and sales results are met
Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
Monitor the performance of the assigned categories and proactively propose action plans to reach the targets
Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business
Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained
Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors
Utilize digital platforms to support store and online product sales.
Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures
Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage
Support and maintain visual merchandising standards set by the WW headquarters
Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines
Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures
Responsible for tracking all special orders through merchandising communication
Weekly communication of bestseller needs through the Business Planning replenishment program