Team Manager of Account Management
About The Position
The Team Manager of Account Management leads a high-performing team responsible for driving client retention, strategic growth, and exceptional client experience across FiscalNoteâs portfolio. In this role, you will coach and empower Account Managers to act as trusted advisors, ensuring clients fully leverage our policy and data intelligence solutions to achieve meaningful outcomes. You are accountable for renewals, expansion, forecasting, risk mitigation, and overall team performance. By pairing operational rigor with a client-first mindset, you will cultivate an environment where your team builds deep relationships, identifies strategic growth opportunities, and drives measurable results across their books of business. This role requires a leader who can blend strategic thinking, people management, data-driven execution, and client advocacy to elevate both team output and client satisfaction.
Requirements
- 5+ years of progressive experience in Account Management, Customer Success, or B2B revenue roles, with at least 3 years leading quota-carrying teams.
- Proven ability to drive strong retention, expansion, and overall revenue performance for SaaS or data-focused solutions.
- Demonstrated success in developing and coaching high-performing teams.
- Strong command of forecasting, pipeline management, and data-driven performance analysis.
- Excellent executive communication, relationship-building, and negotiation skills.
- Ability to translate complex policy, technical, or data concepts into clear value for clients.
- Proficiency with Salesforce; familiarity with reporting, analytics tools, and KPI tracking.
- Bachelorâs degree required
Nice To Haves
- advanced degree preferred.
Responsibilities
- Lead, coach, and develop a team of Account Managers responsible for renewals, retention, and expansion across a diverse portfolio.
- Set clear performance expectations, monitor KPIs, and provide ongoing feedback to drive accountability and continuous improvement.
- Foster a high-performance culture rooted in collaboration, data-driven execution, and client impact.
- Oversee high-value strategic client relationships, ensuring your team proactively supports clients in achieving their business objectives.
- Drive retention and revenue growth through renewal strategies, pricing negotiations, and expansion opportunities.
- Partner with your team to conduct business reviews, identify value gaps, and reduce risk to prevent client and revenue churn.
- Maintain strong pipeline discipline, CRM accuracy, and forecasting rigor across the team.
- Use analytics to evaluate performance trends, guide strategy adjustments, and streamline workflows.
- Ensure the team consistently delivers on monthly, quarterly, and annual retention and growth targets.
- Work closely with Product, Marketing, and Business Development to integrate client insights, align go-to-market efforts, and enhance client outcomes.
- Support seamless handoffs between teams to ensure a high-quality and consistent client experience.
- Represent client needs in internal discussions to influence roadmap, messaging, and strategic initiatives.
- Equip your team to intelligently discuss policy, regulatory processes, and relevant industry trends.
- Attend key client meetings and industry events as needed (up to 25% travel).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
51-100 employees
