Account Management, Team Lead

BBBNE•Omaha, NE

2d•Onsite

About The Position

Lead and mentor a high-performing team of Account Managers responsible for fostering relationships and managing BBB Accredited businesses. The Account Management Team Lead will act as a bridge between management and the team of account managers to aid in meeting revenue and retention goals. This role will report to the Director of Account Management; the Account Management team will also continue to report to the Director of Account Management. The employee must be present in-office three or more workdays per week.

Requirements

Proven experience in account management, with demonstrated leadership or mentorship capabilities.
Strong communication skills—oral and written.
Effective strategic thinking, performance monitoring, and problem-solving abilities.
Proficiency in Microsoft Office, and BBB database tools.
Experience working in sales, retention, or business development.

Responsibilities

Supervise, mentor, and guide a team of Account Managers, fostering career development and ensuring performance excellence.
Collaborate with management to translate strategic objectives into actionable plans for the account management team.
Monitor team metrics, analyze trends, and adapt strategies to meet retention goals.
Step in to resolve escalated client issues and ensure exceptional service delivery.
Coordinate with management to plan, host, and present at events and webinars for Accredited businesses.
Assist with lead generation and retention reporting.
Manage book of business for high-priority accounts by delivering premium, personalized service.
Support their assigned accounts by handling both collections efforts and bill payment processes, ensuring smooth account management.
Manage and verify the accuracy of all account records within Blue to ensure consistency and compliance.
Provide assistance in gathering and organizing data for retention reports within Microsoft Excel.
Other duties as assigned.