Team Manager of Account Management

FiscalNote • Washington, DC

23d • $125,000 - $140,000

About The Position

The Team Manager of Account Management leads a high-performing team responsible for driving client retention, strategic growth, and exceptional client experience across FiscalNote’s portfolio. In this role, you will coach and empower Account Managers to act as trusted advisors, ensuring clients fully leverage our policy and data intelligence solutions to achieve meaningful outcomes. You are accountable for renewals, expansion, forecasting, risk mitigation, and overall team performance. By pairing operational rigor with a client-first mindset, you will cultivate an environment where your team builds deep relationships, identifies strategic growth opportunities, and drives measurable results across their books of business. This role requires a leader who can blend strategic thinking, people management, data-driven execution, and client advocacy to elevate both team output and client satisfaction. About the Global Sales Team The Account Management team transforms clients into long-term champions by understanding their goals, aligning workflows to our solutions, and enabling broad adoption across their organizations. Known for their versatility, AMs bring together policy fluency, technical understanding, and strong communication skills to help clients maximize their investment. The team collaborates closely with Product, Marketing, and Business Development to share client insights, strengthen positioning, and highlight successful use cases. As Team Manager, you will guide this team in maintaining strong relationships, minimizing churn, and delivering consistent revenue growth. About You You are an experienced leader who thrives in fast-paced, client-centric environments. You excel at managing, mentoring, and developing quota-carrying account teams, and you bring a disciplined, metrics-first approach to performance management. You are polished, articulate, and comfortable engaging senior leaders both internally and externally. You understand SaaS, policy, and data-driven client needs and know how to translate insights into strategies that drive retention and expansion. A proactive problem-solver, you build strong cross-functional relationships and foster a culture grounded in accountability, collaboration, and measurable success. The base salary range for the role is $125,000 - 140,000 per year. #LI-HR1

Requirements

• 5+ years of progressive experience in Account Management, Customer Success, or B2B revenue roles, with at least 3 years leading quota-carrying teams.
• Proven ability to drive strong retention, expansion, and overall revenue performance for SaaS or data-focused solutions.
• Demonstrated success in developing and coaching high-performing teams.
• Strong command of forecasting, pipeline management, and data-driven performance analysis.
• Excellent executive communication, relationship-building, and negotiation skills.
• Ability to translate complex policy, technical, or data concepts into clear value for clients.
• Proficiency with Salesforce; familiarity with reporting, analytics tools, and KPI tracking.
• Bachelor’s degree required; advanced degree preferred.

Responsibilities

• Lead, coach, and develop a team of Account Managers responsible for renewals, retention, and expansion across a diverse portfolio.
• Set clear performance expectations, monitor KPIs, and provide ongoing feedback to drive accountability and continuous improvement.
• Foster a high-performance culture rooted in collaboration, data-driven execution, and client impact.
• Oversee high-value strategic client relationships, ensuring your team proactively supports clients in achieving their business objectives.
• Drive retention and revenue growth through renewal strategies, pricing negotiations, and expansion opportunities.
• Partner with your team to conduct business reviews, identify value gaps, and reduce risk to prevent client and revenue churn.
• Maintain strong pipeline discipline, CRM accuracy, and forecasting rigor across the team.
• Use analytics to evaluate performance trends, guide strategy adjustments, and streamline workflows.
• Ensure the team consistently delivers on monthly, quarterly, and annual retention and growth targets.
• Work closely with Product, Marketing, and Business Development to integrate client insights, align go-to-market efforts, and enhance client outcomes.
• Support seamless handoffs between teams to ensure a high-quality and consistent client experience.
• Represent client needs in internal discussions to influence roadmap, messaging, and strategic initiatives.
• Equip your team to intelligently discuss policy, regulatory processes, and relevant industry trends.
• Attend key client meetings and industry events as needed (up to 25% travel).

Benefits

• FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work.
• We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners.
• Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees