Team Leader - Kissimmee/South Orlando

Pollo Tropical•Kissimmee, FL

4d•Onsite

About The Position

Overview Overseeing shift operations, ensuring high-quality guest service, and leading team members to meet performance targets in key areas such as food safety, speed of service, food management and labor. Lead the team in driving sales, maintaining operational standards, and promoting a positive, efficient work environment.

Requirements

Must be at least 18 years of age and completion of high school or GED required.
6 months in the restaurant industry as a Team Leader or equivalent position.
Computer program literacy such as internal websites, Outlook and HRIS systems.
Good verbal and written communication skills in English required.
Basic computer skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.
Temperature controlled restaurant.
The noise level in the work environment is low to moderate.
Computer, fax, calculator, copier, phone.

Nice To Haves

Excel knowledge preferred

Responsibilities

Supervise and guide hourly team members during assigned shifts to ensure product quality, operational efficiency, and exceptional guest service.
Assist in planning and overseeing job tasks, ensuring adherence to safety, food safety, sanitation, and security procedures.
Ensure all company and regulatory compliance, internal and outside entities.
Communicate, monitor, engage and inspire team members for high performance through coaching and recognition.
Coach and correct positively for operational success.
Supervise team members on shift.
Conduct daily huddles (pre shift meetings) on all shifts.
Models and coaches hourly team members to deliver exceptional guest service.
Address and resolve guest complaints urgently.
Support the management team in maintaining the equipment and the facility, report any concerns to the General Manager.
Foster a safe environment and immediately report team members' and guest accidents, incidents or injuries.
Partner and assist the General Manager in training and developing Team Members.
Proper decision making under pressure and the ability to maneuver through unforeseen challenges.
Being open, curious, adaptable and flexible with a positive mindset with change.
Ensure cash management systems followed from cash handling to administrative reconciliation and reporting.
Performs other related duties as assigned in accordance with company policies & procedures.