Team Leader - Therapies Access

Rosecrance Behavioral Health • Rockford Township, IL

9d • $57,616 • Onsite

About The Position

Become a champion of hope.

At
Rosecrance, we’ve been leading the way in behavioral health services for over
a century. Our team empowers individuals and families to overcome substance use
and mental health challenges through compassionate care and evidence-based
therapies. If you’re ready to make a meaningful impact, we’re ready to welcome
you! We are looking for dedicated individuals to join our team and help deliver
on our mission of hope and recovery

Position Summary

Sign on bonus available: Bachelor eligible candidates $8,000 and Master eligible
candidates $10,000

The Therapies Access Team Leader supports monitoring daily referral activity and
oversees a professional team of dedicated Access Specialists and Counselors
responsible for servicing client interactions (e.g., telephone, email, etc.)
utilizing a well-rounded and diverse level of behavioral health expertise and a
strong history of direct support or leadership roles related to delivering an
exceptional patient experience.

Requirements

• Bachelor’s degree in Psychology, Counseling, Social Work, Addiction Studies, or other related field, or equivalent experience and training
• Illinois Certified Addiction Counselor (CADC) or licensed in Illinois as an LSW or LPC, which supersedes the CADC within 2 years of employment in substance use disorder services.
• Must qualify as a MHP or higher per Illinois Department of Mental Health Rule 132
• Demonstrated clinical competency in assessments and admissions.
• Strong computer skills required, including proficiency in operating various software applications and navigating digital platforms effectively
• Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services
• Excellent customer service and conflict resolution skills
• Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally
• Proficient skills with CRM and EHR software, Microsoft Office Suite required
• Ability to navigate and complete documentation in the electronic healthcare record
• Knowledge of accepted assessment techniques
• Knowledge of DSM diagnoses and appropriate criteria for each diagnosis.
• Ability to accurately complete required documentation within the prescribed time
• Organizational and time management skills with the ability to meet multiple deadlines
• Belief in the mission and vision of Rosecrance

Responsibilities

• Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs, including an on-call rotation.
• Oversee the daily operations of access services to provide comprehensive diagnostic assessment and medically necessary service needs of clients through admissions.
• Develop, mentor, coach, and supervise a team of Access Specialists and Counselors, providing orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required.
• Provide daily direction, guidance, and communication to frontline team members to respond to clients and referral sources in a timely, efficient, and knowledgeable manner.
• Serve as a first tier of escalation to Access Specialists and Counselors by identifying, researching, and assisting team members to resolve customer/patient issues and ensure the highest level of service.
• Conduct clinical review of services performed by Access Specialists and Counselors.
• Maintain and protect client confidentiality in accordance with all relevant regulations; maintain confidentiality related to information being processed, stored, or accessed
• Serve as a member of the team and participate in all team meetings, duties, and activities as assigned.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Serve as a role model to others and demonstrate excellent company stewardship.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees