Team Leader- Homeless Services CSP HI
About The Position
Join Eliot – A Place to Belong, Grow, and Inspire Change At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Eliot’s Homelessness Services Division is seeking a dedicated Team Lead to join our Community Support Program (CSP-HI). Through outreach and case management, CSP-HI provides services to address the health related social needs of members who are experiencing homelessness and are frequent users of acute health MassHealth services, or are experiencing chronic homelessness. Eliot’s CSP-HI teams work collaboratively with community agencies, and federal and state providers to address the needs of unhoused populations in communities across the Commonwealth. The ideal candidate is a dedicated and experienced behavioral health professional with a strong background in clinical service delivery and team supervision, particularly within underserved or housing-insecure populations.
Requirements
- Requires a Bachelor’s degree in social work, counseling, psychology, nursing, or another closely related field.
- At least two years direct experience with underserved populations and at least one year of managerial experience.
- Demonstrated ability to identify and access community resources.
- Must have a valid driver's license and reliable transportation.
Nice To Haves
- Master’s degree in healing arts preferred.
Responsibilities
- Support the Director of CSP-HI Services with clinical and administrative oversight of CSP-HI Services including program growth/expansion.
- Provide onboarding support and training to new hires related to policies, procedures and best practices.
- Provide real-time guidance, consultation and consistent weekly supervision to assigned Housing First Coordinators and Recovery Coaches – including side-by-side experiential learning in the field.
- Provide comprehensive assessment and triage of incoming CSP-HI referrals.
- Liaise with internal/external partners regarding service needs and risk.
Benefits
- Generous Paid Time Off – Vacation, sick time, and paid holidays
- Comprehensive Benefits – Medical, dental, and vision plans
- Retirement Savings – 401(k) with employer match
- Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
- Financial Security – 100% company-paid life and accidental death insurance
- Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
