Care Manager - IAH Homeless Services

SHPCA SCAN Health Plan•Los Angeles, CA

2d•$25 - $41•Remote

About The Position

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 277,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter. Job Description: This is a remote/field based role. Travel will be throughout LA County. About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, New Mexico and Washington. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org , www.scanhealthplan.com , or follow us on LinkedIn, Facebook, and Twitter. The Job Enhance Older Adults’, who are at risk for homelessness, experiencing homelessness, newly housed or in transitional housing. Ability to manage their health and housing by conducting care management assessments to determine needs, plan of care, and provide short term care coordination/ case management services /housing navigation.

Requirements

Bachelor’s Degree in Social Work, Psychology, Gerontology or related field. A comparable combination of education/experience and/or training will be considered equivalent to the education listed.
3+ years working with housing insecure populations.
Demonstrated knowledge of assessment, health and functional problems of older adults.
Demonstrated knowledge of homeless resources and housing navigation in Inland Empire & Los Angeles County.
Work is primarily in the field (based out of home office). Must be willing to travel throughout Los Angeles County.
Requires proof of Valid Driver's License, must maintain State Liability Insurance & have access to a vehicle.
Knowledge of homeless resources and systems.
Knowledge of issues affecting older adults and caregivers.
Excellent written and oral communication skills, as well as strong interpersonal, critical thinking and analytical skills.
Excellent organizational, decision-making and multi-tasking skills.
Demonstrated customer focus and proactively finds ways to exceed customer needs.
Keen attention to detail and produces high quality work products.
Ability to prioritize multiple and competing tasks, work independently and in a team environment.
Ability to work well in a fast-paced and dynamic environment.
BILINGUAL Preferred - If bilingual, testing will be administered to assess proficiency.
To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

Nice To Haves

Master’s Degree in Social Work (MSW). A comparable combination of education/experience and/or training will be considered equivalent to the education listed.
Proficiency in a second language (includes, but not limited to, Korean, Spanish, Tagalog, Cantonese, Mandarin, Vietnamese, Farsi, and Russian) preferred.

Responsibilities

Generate referrals and/or receive referrals via intake staff.
Conduct in-person assessments and meeting clients where they are (i.e. shelters, temporary housing, permanent supportive housing, service provider facilities, varying street locations, hospitals, clinics, recuperative care, etc.) to determine needs, plans of care and provide short-term care coordination/case management services with the intent to enhance client’s ability to manage health and housing while navigating additional challenges of housing instability.
Develop individualized care plan utilizing evidence-based guidelines and clinical knowledge for client by evaluating and conducting field visits, gathering assessment information and identifying problems, goals and interventions. (Service plans may be developed in coordination with a client’s existing case manager and/or housing navigator/provider to support and not supplant an existing care plan.)
Provide short term care coordination/care management for clients and their caregivers which includes coaching, education, healthcare and housing navigation and referrals to community-based resources.
Complete timely and accurate documentation in multiple computer systems to record assessments and corresponding documentation including care plans, progress notes and applications for homeless resources.
Develop cross-functional relationships with homeless service providers, healthcare providers and housing authorities by attending appropriate meetings, trainings, shared case conferencing and structuring effective communication and collaborative practices.
Maintain and enhance professional and technical knowledge by attending education workshops, trainings, shared case conferencing per department guidelines.
Exhibit strong interpersonal, critical thinking and analytical skills through positive communication with clients, caregivers, healthcare, homeless and community agencies.
Demonstrate resiliency and excellent organizational, decision-making and multi-tasking skills as demonstrated by problem solving and successful outcomes.
Maintain the client’s right to privacy and protect SCAN operations by keeping information confidential.
Represents IAH and SCAN through networking, outreach, and participation in external collaborative meetings.
Follow all policies and procedures and completes work consistently including maintaining appropriate confidentiality.
Maintains professional and technical knowledge by keeping up with homeless and housing resources and best practices, Medicare and Medi-Cal policies and federal and state legislation as it affects older adults experiencing homelessness and/or caregivers; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Actively supports the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

Base salary range: $25.38 to $40.63 / hour
Remote Work Mode (field based work)
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!