OLA - Operations Manager (IAH)

Worldwide Flight Services, Inc.•Houston, TX

2d•Onsite

About The Position

Worldwide Flight Services (WFS), a global air cargo logistics leader and best-in-class ground handling partner, in collaboration with ACU Dallas, proudly presents the Operational Leadership Academy—an immersive 7-week accelerated leadership development program designed to prepare the next generation of operational leaders within WFS North America. This program is designed to empower high-potential talent with the foundational leadership skills, operational exposure, and real-world experience needed to succeed in frontline leadership roles. Participants will engage in a tailored curriculum that blends in-person leadership development, hands-on operational training, and on-the-job learning, culminating in a capstone presentation focused on operational improvement and leadership impact. Selected candidates will receive full employment compensation upon the start of the program. You can also receive up to 9 hours of college credit toward a degree or certificate.Program DetailsDuration: 7-week Leadership Development Training Format: The first 2 weeks (March 16-27) are in-person training held onsite at our DFW (Dallas) headquarters. Weeks 3-5 (March 30-April 19) you will be in the operation for on-the-job training getting first-hand experience of how our logistics operation runs. The final 2 weeks (April 20-May1) you will return to our Dallas headquarters in-person to complete the remaining academic coursework. At the conclusion of the 7-week program you will shift to a full-time Manager level position within one of our operational business units. Job SummaryThe role of Operations Manager involves directly supervising Warehouse, Airport Ramp and/or Customer Service associates. These teams move cargo by push carts, tugs and forklifts in and around our indoor/outdoor warehouse facilities that are located on airport property. This is a roll up your sleeves job that supports a talented team of professionals who ensure goods and passengers arrive on time to destinations across the United States. An Operations Manager leads the team following our structured processes and guidelines, keeping the safety of all our team members first. They work with the team to ensure that customer satisfaction, safety, security and quality exceed standards for their assigned shift. They also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

Requirements

High School Diploma/GED required; bachelor’s degree preferred (Supply Chain, Logistics, Business, Aviation)
2 to 4 years of experience in supply chain, logistics, operations, or large-scale service environments; a four-year degree may substitute for experience
Veterans and transitioning military candidates encouraged to apply, especially with logistics or leadership backgrounds
Open availability, including nights, weekends, and holidays
Ability to obtain a TSA airport badge
Ability to pass the WFS-NA background check and drug screening

Nice To Haves

experience in large logistical operations (air cargo, warehouses, transportation, ramp operations)

Responsibilities

Lead and supervise operational teams during assigned shifts
Ensure safety, security, quality, and service standards are met or exceeded
Execute operational plans and respond to real-time challenges
Support employee engagement, performance, and accountability
Maintain compliance with TSA and corporate security requirements
Learn and reinforce standard operating procedures across multiple functions
Participate in leadership development training throughout the fellowship
Support continuous improvement initiatives

Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

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