Team Lead

Aimé Leon Dore•Los Angeles, CA

3d•$24 - $26•Onsite

About The Position

Aimé Leon Dore is looking for a Team Lead to join the team in Los Angeles reporting directly to Retail Management. This position will be responsible for delivering a premium customer experience, a premium employee experience and implementing programs & processes to ensure the successful operation of the LA Flagship.

Requirements

A Bachelor's Degree and/or 1 years retail experience, or 3 years retail experience in lieu of a degree.
A minimum of 2 years experience in Retail.
Experience with retail operations, planning and sales strategy.
Extensive experience and abilities to lead the delivery of high level customer service.
Above average communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations.
Ability to build, lead and manage high performing teams.
Ability to support conflict resolution, employee coaching and counseling.

Responsibilities

Delivers exceptional customer service at all times.
Take Lead on hosting VIP clients.
Ensure the store remains clean and presentable at all times while referencing checklists daily. (cleanliness, smell, sound & appearance)
Ensure that the Brand Ethos is protected as well as spoken about in the correct manner across the sales floor.
Handling difficult customer interactions in a responsible, educated manner.
Upholds order and structure of Retail Team and supervises the sales floor as needed.
Responsible for upholding brand language, styling guidelines, and all Aimé Leon Dore Values.
Delivery of daily performance reports to senior management team. (DOR,SM,ASM)
Implement cross-training of employees and assist managers to maintain productivity at all times
Assist Management with the overall store operation and environment to achieve sales, service and customer satisfaction goals.
Monitor all lunch breaks to ensure the store is not vulnerable when associates are on break.
Review and evolve existing processes to improve operational efficiencies.
Be a brand ambassador at the door and exhibit a friendly and outgoing attitude whilst delivering a best-in-class customer experience.
Manage store traffic and communicate with customers at the door about our virtual queue.
Exhibit a high degree of professional maturity and lead by example.
Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the flagship.
Provide guidance and feedback to help associates strengthen specific knowledge/skill areas.