Team Lead

Tecovas•Franklin, TN

8d•Onsite

About The Position

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for talented Part-Time Team Leads that will contribute to a profitable and customer-centric environment through management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. Responsibilities will include: CUSTOMER EXPERIENCE Cultivates an environment of genuine customer connection Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values Facilitates an energized pace, positive service environment and team development LEADERSHIP & TEAM MANAGEMENT Supports the store leadership in recruiting, hiring, and retaining top talent Supports the store leadership in creating and maintaining a succession strategy Fosters a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities. TRAINING & DEVELOPMENT Deliver world-class, in-person training (in conjunction with e-learning) to all new team members Ensure timely completion of new hire training paths Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress Suggest improvements or new programs related to retail training Ensure the compliance of all training activities with established policies and best practices Work closely with store leadership to prepare, plan, schedule, and execute new hire training Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING Productive planning, presetting, and on-time execution of visual directives Submit store photos as requested and complete feedback given by HQ Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed Support store presentation through sell through and markdown cycles Maintain in-store marketing elements and accurate presentation of store collateral Work with store leadership to ensure schedule is reflective of visual set times for product launches Partner with store leaders for new hire visual training Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props BUSINESS OPERATIONS Facilitates the sharing of product knowledge Upholds stock-to-sales processes, presentation standards, and manages product placement Maintains an effective store structure, floor plan, and appropriate fixture usage Upholds and ensures compliance with shipments, transfers and restock standards Adheres to and develops awareness around internal and external Loss Prevention procedures Upholds expectations to drive a consistent store experience and ensure excellent operational and visual standards Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Requirements

1-2+ years Retail Management experience
Available to work 15-25 hours per week
Exceptional leadership, selling, and customer service skills
Independent, proactive, results-driven work ethic
Utmost character, honesty, and transparency
Must be at least 18 years of age or older
Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
Ability to deliver excellent customer service while implementing loss prevention practices
Able to lift up to 30lbs regularly and perform store maintenance tasks
Must have reliable transportation
Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Responsibilities

Cultivates an environment of genuine customer connection
Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
Facilitates an energized pace, positive service environment and team development
Supports the store leadership in recruiting, hiring, and retaining top talent
Supports the store leadership in creating and maintaining a succession strategy
Fosters a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
Ensure timely completion of new hire training paths
Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
Suggest improvements or new programs related to retail training
Ensure the compliance of all training activities with established policies and best practices
Work closely with store leadership to prepare, plan, schedule, and execute new hire training
Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
Attend regular training meetings to ensure understanding of necessary information
Productive planning, presetting, and on-time execution of visual directives
Submit store photos as requested and complete feedback given by HQ
Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
Support store presentation through sell through and markdown cycles
Maintain in-store marketing elements and accurate presentation of store collateral
Work with store leadership to ensure schedule is reflective of visual set times for product launches
Partner with store leaders for new hire visual training
Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
Facilitates the sharing of product knowledge
Upholds stock-to-sales processes, presentation standards, and manages product placement
Maintains an effective store structure, floor plan, and appropriate fixture usage
Upholds and ensures compliance with shipments, transfers and restock standards
Adheres to and develops awareness around internal and external Loss Prevention procedures
Upholds expectations to drive a consistent store experience and ensure excellent operational and visual standards
Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision