Team Lead, Subrogation

Element Fleet Management

29d • Remote

About The Position

We’re looking for a to join our team as Subrogation Team Lead. In this role, you will work directly with the Subrogation Leadership Team to achieve SLAs and will be responsible for developing and executing the tactics for team training and coaching to maintain and exceed the objectives. This role will impact the organization’s ability to bring revenue forward and the BSC with guiding the team towards a higher percentage of recovery.

Requirements

• 3+ year insurance industry experience or 5+ years Subrogation, collections or negotiations experience required.
• MS Office – proficient in the following
• Excel – ability to add data to cells, use functions, pivots, sort data
• Word – ability to create documents
• PowerPoint – ability to create presentations
• Strong leadership skills with the ability to address and work through confrontational situations while remaining calm, courteous, and professional.

Nice To Haves

• Education: College/University degree preferred.
• Training or Process Management experience preferred.
• Estimating or ICar Training/knowledge is preferred.
• Canadian claims experience is beneficial.
• CSRP - Certified Subrogation Recovery Professional Designation a plus.

Responsibilities

• Provide leadership that inspires change while achieving the highest level of customer service coupled with meeting or exceeding subrogation goals.
• Provide staff support for employee escalations and claims review.
• Provide employees with guidance and direction on complex subrogation files to ensure maximum recovery on behalf of our customers and quickly identify when files need to be escalated up the management chain or outside business partners.
• Ensure team members are meeting goals set by leadership by participating in individual claims review and providing coaching and mentoring as needed.
• Conduct training for new employees and tenured employees.
• Maintain and update all process manuals and training materials as changes occur.
• Facilitate training meetings, team meetings and individual coaching sessions
• Provide support to supervisors.
• Participate in leadership meetings to identify trends and opportunities for growth and assist in the execution of such initiatives.
• Perform file audits, report findings to Supervisors, and provide actionable insights to identify training needs and improvement opportunities

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level