Team Lead, Strategic Intelligence Services

Ontic

23h

About The Position

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Ontic is seeking an experienced, service-oriented Team Lead for Strategic Intelligence Services who will lead, coach, and support a team of Intelligence Analysts while remaining actively engaged in client delivery. This role is a true player–coach position that blends people leadership with hands-on platform configuration, implementation, and ongoing client support. The ideal candidate is a natural leader who thrives in a client-facing environment, enjoys mentoring others, and takes ownership of service quality, client adoption, and retention. They are comfortable working directly in the Ontic platform, understand enterprise SaaS environments, and can balance strategic oversight with day-to-day execution.

Nice To Haves

Seven years of experience in demonstrated knowledge in intelligence processes.
Demonstrated leadership skills, ideally with experience in guiding and mentoring a team.
Knowledge of using various intelligence-related research tools, procedures, and methods of compiling and developing investigative reports.
Strong critical thinking and attention to detail.
Excellent written and verbal communication skills, with the ability to present to professional audiences.
Familiarity with LexisNexis, Clear, TLO, Pacer or Unicourt Memberships for OSAC, ASIS, and/or ATAP.

Responsibilities

Utilize the Ontic Platform to support enterprise clients in achieving their business and security objectives.
Plan, conduct, and complete intelligence related research in support of client needs.
Serve as a subject-matter expert on intelligence workflows, research methodologies, platform use cases, and reporting best practices.
Lead, coach, and support Strategic Intelligence Services team members while fostering collaboration, accountability, and continuous improvement.
Balance individual contribution with team leadership responsibilities.
Promote knowledge sharing, documentation, and standardization of SIS workflows and processes.
Support onboarding and training of new team members.
Drive client adoption and retention through proactive engagement and ongoing support.
Set, track, and manage objectives and key results (OKRs) related to service delivery, adoption, and retention.
Partner with internal stakeholders to ensure client needs are understood and addressed effectively.
Deliver clear, professional communications to both internal teams and external clients.
Participate in client meetings, presentations, and service reviews as needed.