Strategic Account Consultant Team Lead

Our Sunday Visitor, Inc.•Huntington, IN

4h•Hybrid

About The Position

The Strategic Account Consultant Team Leader, is responsible for leading an experienced team of Account Consultants who manage and grow existing customer relationships through proactive, consultative, outbound engagement. This role is accountable for driving revenue growth through reselling, upselling, and expansion strategies, rather than reactive issue resolution or inbound service support. The Team Leader acts as a player‑coach, setting strategic direction, reinforcing disciplined outbound account planning, and ensuring consistent execution of relationship‑based, consultative sales methodologies. This role balances leadership, revenue accountability, and hands‑on support to accelerate growth across a portfolio of established clients.

Requirements

3–5 years of experience in account management, sales, or relationship‑based revenue roles
Proven success driving revenue growth within existing customer portfolios
Strong consultative selling and strategic relationship management skills

Nice To Haves

CRM proficiency (Salesforce, Dynamics, or similar platforms)
Experience leading outbound, expansion‑focused account teams
Track record of improving team effectiveness through strategy, coaching, and process refinement
Demonstrated ability to lead experienced professionals in a performance‑driven environment

Responsibilities

Lead, coach, and mentor an experienced team of Account Consultants focused on strategic account growth and revenue expansion
Reinforce a proactive, outbound sales culture, emphasizing planned customer outreach and value‑driven conversations
Conduct regular one‑on‑one coaching sessions focused on consultative selling skills, opportunity identification, and account strategy
Set clear expectations around revenue growth, outbound activity, and strategic account execution
Recognize and highlight individual and team contributions tied to growth, expansion, and customer value creation
Guide the team in building and executing strategic account plans for top and high‑potential customers
Ensure Account Consultants act as trusted advisors by deeply understanding customer businesses, goals, and growth opportunities
Promote long‑term relationship management over transactional or reactive engagement
Serve as an escalation point for priority customer relationships while maintaining a growth-oriented, consultative posture
Drive a disciplined consultative sales methodology focused on diagnosing customer needs and aligning solutions to business outcomes
Lead the team in identifying, developing, and closing resell, upsell, and cross‑sell opportunities within existing accounts
Support complex, high‑value, or strategic expansion opportunities
Ensure revenue growth efforts are intentional, planned, and measurable, not driven by inbound requests or issue response
Ensure consistent outbound customer engagement, including scheduled calls, strategic reviews, and opportunity discussions
Shift team focus from reactive account maintenance to proactive opportunity creation
Monitor outbound activity levels, pipeline progression, and opportunity quality
Coach the team on effective outbound messaging, executive‑level conversations, and value articulation
Translate organizational growth objectives into clear revenue targets and account‑level strategies
Monitor pipelines, forecasts, and key growth metrics related to expansion and retention
Identify performance gaps and implement targeted action plans focused on revenue acceleration
Use data‑driven insights to prioritize accounts with the highest growth potential
Partner with Sales Operations, Marketing, and Customer Success to support strategic account initiatives
Ensure CRM usage reflects outbound activity, opportunity development, and pipeline accuracy
Identify and recommend process improvements that enable proactive selling and reduce administrative friction
Document and reinforce best practices for strategic account consultant and consultative selling
All other duties as assigned