Team Lead Sales Coach Call Transfer

Hilton Grand Vacations•Las Vegas, NV

About The Position

A Team Lead Sales Coach will drive sales performance through the development of the sales coaching strategies and programs for Call Transfer and Outbound Sales Agents by assisting them define goals and strategies that will improve sales results, minimize cancellations. They will help Sales Agents self-discover strengths and opportunities and find their own solutions in accordance with HGV Sales Strategy. They will work with the leaders to strategize a formal development plan for sale reps and teams.

Requirements

2-3 years coaching using a specific coaching methodology
1-2 years experience facilitation and group presentations
2-3 years B2C in a call center/ DM environment

Responsibilities

Drives standards of excellence by ensuring that all Coaching Sales Evaluations, Side by Sides, Desk Observations, and Campaign (CT or OB) Calibration Sessions, One on One Coaching & Group Coaching Sessions are consistent with HGV Direct Marketing Sales Strategy across teams, campaigns and departments.
Facilitates, owns and drives Sales Calibration Sessions and Group Coaching Sessions for sales teams ensuring fair and consistent evaluation and coaching practices across site.
Dialogues during sessions with attendees about open items from previous sessions, transitioning into current session to identify trends, opportunities and measurable items that result in measured improvements.
Serves as an expert in HGV practices, Coaching methodologies & salesmanship. Applies the knowledge acquired in these areas and effectively demonstrates the competencies.
Actively support under-performing sales agents through coaching in partnership with Sales Supervisors, Team Leads and or Managers (individual and or group coaching sessions).
Partners with Training Specialists as well as Sales Supervisors and Managers to formally identify gaps in assimilation associates, in particular with new hires.
Ensures new hires transition effectively while prioritizing time for the new hires during their first week out of training and on the phone. Makes sure each new hire has the ability to listen to calls through ICBM.
Participates in a minimum of two development activities throughout the year, outside of what is assigned to them by their manager. Examples include courses on UFirst, reading from a recommended reading list and applying skills learned or attending other manager approved development opportunities throughout the year.