Team Lead Revenue Cycle Patient Access

Centra Health • Lynchburg, VA

1d

About The Position

This position is responsible for successfully and efficiently managing large volumes of incoming calls, emails, and correspondence. The lead also assigns and monitors workload and process workflow for an assigned group of employees. The lead will serve as a daily go to during business operations. The lead position also provides continual feedback, education, and on-the-job training to staff as areas of opportunity are identified. The lead will work closely with management to set key performance indicators, monitor performance, and provide feedback up and down the department chain. The lead will also be expected to perform front end duties.

Responsibilities

• Managing large volumes of incoming calls, emails, and correspondence
• Assigning and monitoring workload
• Monitoring process workflow for an assigned group of employees
• Serving as a daily go to during business operations
• Providing continual feedback, education, and on-the-job training to staff
• Working closely with management to set key performance indicators
• Monitoring performance
• Providing feedback up and down the department chain
• Performing front end duties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed