Team Lead-Registration
Indiana University Health System•Indianapolis, IN
•Onsite
About The Position
The Registration Specialist Lead provides day-to-day leadership and operational support for the front office registration team within a large Family Medicine practice. This role partners closely with the Practice Manager and MA Team Lead to ensure efficient workflows, a high-quality patient experience, and a respectful, supportive team culture. The ideal candidate is a proactive leader who thrives in a fast-paced environment, values collaboration, and demonstrates a strong commitment to IU Health values and patient-centered care.
Requirements
- High School Diploma or GED required
- Minimum of three (3) years of relevant experience in a healthcare setting
- Certified Medical Administrative Assistant (CMAA) certification required
- Successful completion of Foundations of Leadership within six (6) months of assuming the role, or prior/ongoing participation in the Emerging Leaders Program
- Strategic thinking and problem-solving
- Initiative and accountability
- Strong communication and collaboration skills
- Commitment to patient experience and service excellence
- Reliability and consistent attendance
- Ability to lead, coach, and support a diverse team
Nice To Haves
- Coding experience preferred
Responsibilities
- Lead daily front office huddles and conduct monthly team rounding
- Coordinate front office schedules in partnership with the Practice Manager
- Assist with interviewing, onboarding, and training of Registration Specialists
- Serve as a resource for team members, providing guidance and support during high-volume periods
- Participate in performance conversations and disciplinary action plans, as needed
- Promote a respectful, inclusive, and supportive team environment
- Delegate and oversee front office workflows, including task queues, pre-registration, insurance verification, ROI processing, scanning, and patient rescheduling
- Provide check-in and check-out support as needed to ensure smooth patient flow
- Monitor ARR and reconcile registration-related errors
- Assist with time-of-service collections
- Coordinate lunch coverage for the registration team
- Amend short-term provider schedule requests as needed
- Initiate and coordinate schedule “bumps” and distribute assignments to the team
- Maintain active use of Teams and other clinic communication tools
- Answer incoming calls and assist with message management as needed
- Attend FOCUS meetings and disseminate relevant updates to the team
- Attend monthly Cerner Superuser meetings and share key information
- Train all new Registration Specialists on workflows, policies, and patient experience initiatives
- Conduct audits and report findings to leadership
- Identify and escalate behavioral issues or policy violations to management
- Lead or participate in process improvement initiatives
- Cross-train in all Registration Specialist roles within the department
- Uphold and model patient experience standards
- Ensure waiting room surfaces are cleaned when a sick patient has been present
- Support outreach efforts as directed by leadership
Benefits
- A collaborative and respectful team culture
- Supportive leadership and clear role expectations
- Opportunities to lead process improvements and develop leadership skills
- A meaningful role supporting patient care and operational excellence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
