Team Lead Operations

Sensi.AI • Austin, TX

4h • Hybrid

About The Position

As the Operations Lead, you are the "boots on the ground" engine for Sally, our AI-powered senior care solution. You will own the day-to-day Human-in-the-Loop (HITL) workflows, ensuring our team operates with precision, urgency, and accountability. Reporting to the Operations Manager, you will bridge the gap between high-level strategy and tactical execution—balancing real-time performance monitoring with hands-on support to maintain peak operational stability.
This role is based in Austin, TX, with a hybrid work setup, combining in-office collaboration with remote flexibility.

Requirements

• Minimum 2 years of experience in operations, team leadership, or a similar role.
• Experience managing frontline or shift-based teams.
• Strong organizational and scheduling skills.
• Highly adaptable and comfortable in fast-changing environments.
• Strong sense of ownership and urgency.
• Analytical mindset with experience tracking KPIs and building reports.
• Excellent written and verbal communication skills in English.
• Comfortable balancing leadership responsibilities with hands-on execution.

Responsibilities

• Operational Ownership: Lead daily HITL operations, managing real-time queues and resource allocation to ensure 100% SLA compliance.
• Schedule Management: Design and maintain complex team schedules to ensure seamless shift coverage and maximum efficiency.
• Performance Coaching: Lead daily huddles and provide direct, actionable feedback to drive team quality, speed, and professional growth.
• Data Visibility: Build and maintain reporting dashboards (KPIs, accuracy, and productivity) to provide stakeholders with real-time operational health.
• Process Optimization: Proactively identify workflow bottlenecks and implement scalable solutions to improve the HITL interface and output.
• Quality Assurance: Conduct regular audits of team execution to ensure the "Human-in-the-Loop" remains the gold standard for our AI training.
• Strategic Support: Act as the primary escalation point for technical hurdles, stepping into hands-on execution whenever necessary to support the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed