Operations Team Lead
About The Position
Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line. Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. We are a fully distributed, remote-first team with employees across the US. Do you love leading people, improving processes, and driving real results? We’re looking for an Operations Team Lead to help guide our dental billing operations, coach a high-performing team, and deliver standout service across a portfolio of 35–40 clients.
Responsibilities
- Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention.
- Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully.
- Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder.
Benefits
- Fully remote, U.S.-based W2 role
- Competitive base salary
- Unlimited Paid Time Off
- Comprehensive benefits including health, dental, vision, 401k, and HSA
- Company-provided computer and annual in-person leadership events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
