Team Lead, Member Claims

Collective Health • Plano, TX

10h • $55,365 - $69,000 • Hybrid

About The Position

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Our Member Claims team is one of our largest and core teams within Customer Experience, performing the specialized back office work required to operate our employer-sponsored medical plans and run the core processes that power our business. Member Claims Associates perform a wide variety of work with a comprehensive understanding of health plan operations—ensuring medical claims are paid accurately and in a timely manner, researching complicated member issues, and handling the complex details related to medical network integrations, regulatory requirements, and medical coding. Beyond becoming experts in these areas, our team also strives to make health benefits effortless for our clients, our members, and ourselves.
We are hiring Team Leads to help manage our growing Member Claims team. As a Team Lead, you will be responsible for learning the core job of our team along with Member Claims Associates. Additionally, you will help us to build our team, define our culture, coach team members, and provide regular feedback to ensure we are delivering on the high accuracy and efficiency standards we set for ourselves and our work. You will also work cross-functionally across the organization, contributing to wider company goals and helping us build and scale our business.

Requirements

• You are excited about simplifying healthcare, learning new things, and solving hard problems
• You are comfortable leading a back office, quantitative team and excited to learn the core job yourself
• You are passionate about creating and motivating a high performance team
• You have experience scaling a team and leading a team through change
• You are excited to help young professionals develop in their career
• You have 2+ years of direct, supervisory people management experience in an operations organization (Preferred)
• Bachelor's degree and/or equivalent years of management experience (Preferred)

Responsibilities

• Manage a team of 10+ Member Claims Associates
• Coach associates in mastery of their core job responsibilities through consistent quality evaluations and coaching sessions
• Lead team meetings and keep the team aligned on key priorities
• Spend a portion of your time learning and performing the core job (processing claims, researching member inquiries, handling complex escalations from your team, etc.) in your first few weeks and months on the team and work towards becoming a SME
• Work cross-departmentally on projects that impact the broader organization
• Continue to roll up your sleeves and stay close to your team’s core work, ensuring you stay current to our evolving processes over time

Benefits

• In addition to the salary, you will be eligible for 20,000 stock options and benefits like health insurance, 401k, and paid time off.
• Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees