Team Lead I

PCV Career • Pomona, CA

3d • $60,000 - $72,000

About The Position

This is an entry level supervisory role for an energetic and motivated self-starter who is passionate about team-building, talent management, and cultivating an outstanding client experience. The Team Lead I will supervise a team in either the Client Services or Vendor Relations department to ensure all policies and procedures are adhered to and we are providing superior service to our clients.

Requirements

• 1 - 5 years of supervisory or related experience
• 3 - 5 years customer service experience
• Experience in fast paced environment
• Call center environment
• Customer Service principles
• Real Estate related industry
• Appraisal Management Company
• Detailed oriented with excellent analytical skills
• Excellent verbal and written communication skills
• Ability to motivate staff to accomplish goals
• Ability to creatively solve complex problems
• Ability to work across cross functional teams to effectively resolve operational/personnel problems
• Microsoft Office Suite intermediate level and above

Nice To Haves

• High School Diploma or equivalent
• Associates Degree or higher

Responsibilities

• Responsible for hiring qualified candidates; coaching, training and developing the staff; and disciplining team members including but not limited to terminations
• Effectively manage and continuously provide training and feedback to employees
• Daily management of Client Services or Vendor Relations team
• Identify and resolve operational problems
• Resolve client escalations
• Identify opportunities to improve efficiency and team performance
• Resolve internal escalated issues
• Develop strong cross functional working relationships to improve overall workflow
• Partner with other team leads/managers to resolve problems and improve overall performance of the Client Services or Vendor Relations team
• Proactively resolve potential problems with vendors, clients, and employees
• Lead by example
• Ensure adequate team coverage
• Backup of Reporting Manager
• Subject Matter Expert of Client Services or Vendor Relations team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED