Team Lead Housekeeping
About The Position
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Housekeeping Team Lead will assist the housekeeping management staff in directing the operations of the Housekeeping Department to achieve the expected level of guest satisfaction as determined by the management. Opens the housekeeping office daily, assigns workload to staff, and assures all rooms are listed with the correct status each day before they leave.
Requirements
- High school required/college degree preferred
- Familiarity with an office/call center
- Minimum 6 months experience in Housekeeping Operations
- Advanced computer skills including Microsoft Word & Excel
- Must be able to speak, read and write in English. Conversational Spanish very helpful
- Valid Colorado license or the ability to obtain
- Attention to detail, multi task oriented, professional mannerism, strong organizational and writing skills, work well with a diverse team
Responsibilities
- Communicating housekeeping and guest related information to the correct person(s). This includes but is not limited to daily cleaning assignments, maintenance requests, priority rooms, front desk, guest service information, special requests, etc.
- Follow up on incoming calls and emails related to Housekeeping on a daily basis.
- Track the progress of the housekeeping team, works closely with the Assistant Exec Housekeeper to ensure housekeepers and inspectors are properly updating the housekeeping system and that rooms are being prioritized as they should
- Verifies all room statuses are correct in the computer at the end of the day and properly follows up on any inconsistencies.
- Develop relationships and communicate effectively with the housekeeping staff, Front Desk team and Maintenance team.
- Assist with inventory as needed.
- Management of lost and found.
- Assists with inspecting rooms as needed.
- Schedule and track off-season deep cleans which includes carpet cleaning, dry cleaning, and requests for maintenance.
- Other duties as assigned.
Benefits
- Ski/Mountain Perks!
- Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
