Housekeeping Team Lead

Four Seasons•Chicago, IL

10d•$28 - $29

About The Position

The Housekeeping Team Lead role is an essential member of the housekeeping team which is dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

Requirements

Candidate must be fluent in English, both verbal and written.
Knowledge and ability to operate various electronic systems.
Service Passion for Luxury Hospitality
Requires attention to detail and problem-solving skills
Candidates must have valid work authorization for the U.S.
Flexibility to work early mornings, evenings, weekends, and holidays.

Responsibilities

Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.
Trains and coaches the staff
Monitors each Room Attendant’s daily progress.
Inspects completed rooms to assure that all standards have been met.
When standards have been missed, brings employee back to room to correct the deficiency.
Coordinates work orders in assigned section.
Follows up to be sure work is completed.
Releases checkout rooms to be sold.
Inspect all VIP and Special Attention rooms very carefully ensuring that all special requests and amenities are completed.
Receive and complete all guest requests when on the floors, i.e. extra pillow, blankets.
To keep linen rooms, tidy, correctly stocked and closed at all times when not in use.
Must ensure working equipment is always clean, tidy and in good working order.
Assists with responsibilities and duties in the absences or heavy volume in the areas of Guestroom Attendant, Lobby Attendant, Desk Attendant and House Attendant.