Housekeeping Lead

Tälta Lodge•Stowe, VT

5d•Onsite

About The Position

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values. Our Values embody: Integrity: We are honest, genuine, and transparent in our interactions. Concern for Others: We care for each other and our guests. Collaboration: We value diversity and a “come as you are” spirit and personality. Accountability: We make mistakes, learn from them, and strive for continuous improvement. Hospitality Soul: We have fun creating lifelong memories for each other and our guests. Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire, you must complete the I-9 form within the first 3 days of employment. Essential Functions of the Job: Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team) Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs. Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude, and body language when communicating) Ability to understand and follow instructions as directed by supervisor/manager. Working safely is a condition of employment. All employees must follow the safety policies. Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources. Lead and manage others in the absence of the Housekeeping Supervisor, including training new hires, coaching, leading by example, providing positive and constructive feedback, etc. Inspect rooms and public areas daily to ensure compliance with department standards and guest expectations. Assist staff in cleaning and maintaining the hotel; ability to perform all Room Attendant duties. Expectations of all Employees: Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values. Acknowledge our guests with a smile and a friendly “hello.” Promptly attend to guest needs. Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc. Comply with guest privacy standards. Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor . (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination). Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager. Arrive to work on time (follow call-out policy), and in appropriate work attire (uniform, footwear), neat in appearance. Complete work in a timely manner and meet productivity standards/expectations. Keep the work area clean, neat, and well-organized. Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties). Seek approval from management prior to working overtime (i.e., punching in early or staying beyond the scheduled shift). Perform additional duties as assigned. Job Duties: Complete tasks according to required standards within set time limits (i.e., minutes per occupied room) Stock cart sis ufficiently based on room assignments Utilize reports from the Executive Housekeeper to avoid disturbing guests and maximize efficiency Wear protective gear such as gloves, goggles, kneepads, etc., to work safely and prevent injury Remove all dirty linen from beds and bathrooms and assess for blood-borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination.) Remove trash and replace liners where necessary Make beds neatly with fresh sheets and pillowcases, clean mirrors, windows, and frames, dust all furniture, fixtures, and frames; ensure furnishings and fixtures are cleaned and placed properly (perform deep cleaning tasks when necessary) Clean the entire bathroom, including floors, tubs, toilets, sinks, and surfaces, by kneeling, bending, and squatting Read and follow safety labels on chemical bottles (Do Not Mix); understand the uses of all cleaning equipment; refer to SDS sheets before use Clean carpeting with a vacuum and hose attachments for corners and edges Turn in all articles found in the room to the Executive Housekeeper; ensure items are properly dated, bagged, and tagged Ensure all guest supplies are replenished daily, consistent with brand standards Verify items inthe guest room are in good working order, including TVs, lights, radio/clocks, hair dryer, coffee makers, A/C, and heat Communicate problems needing repair to maintenance in a timely manner Report to Supervisor any potential dangers, including suspicious behavior, broken glass, leaks, electrical issues, etc. (Do not attempt to dispose of dangerous substances without supervision) Promote security by keeping doors locked; restrict access to guest rooms and keep keys on person at all times; keep carts in front of doorways while inside the guest room Report damage, abuse, or smoking in non-smoking rooms to the Supervisor Check the climate control for working conditions and leave it on the appropriate temperature before leaving the room

Requirements

Effective listening and communication skills
Initiative
Ability to work independently and in teams
Lead by example
Ability to exercise good judgment and discretion
Effective problem-solving skills
Excellent customer service
Ability to multitask
Ability to maintain composure under pressure
High level of professionalism, integrity, and follow-through
Passion and enthusiasm
Attention to customer satisfaction
Champion, embrace, and live the company values
Regular attendance and reporting to work on time
Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
Communicating effectively, both verbally and in writing
Ability to understand and follow instructions as directed by supervisor/manager.
Working safely is a condition of employment. All employees must follow the safety policies.
Performing the job duties as described.
Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values.
Acknowledge our guests with a smile and a friendly “hello.”
Promptly attend to guest needs.
Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
Comply with guest privacy standards.
Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager.
Arrive to work on time (follow call-out policy), and in appropriate work attire (uniform, footwear), neat in appearance.
Complete work in a timely manner and meet productivity standards/expectations.
Keep the work area clean, neat, and well-organized.
Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties).
Seek approval from management prior to working overtime
Perform additional duties as assigned.
Leadership
Ability to effectively motivate, mentor, and coach staff
Attention to detail
Organizational and Time-Management Skills
Reliable transportation to and from the property
Minimum 2-4 years of room attendant experience

Responsibilities

Lead and manage others in the absence of the Housekeeping Supervisor, including training new hires, coaching, leading by example, providing positive and constructive feedback, etc.
Inspect rooms and public areas daily to ensure compliance with department standards and guest expectations.
Assist staff in cleaning and maintaining the hotel; ability to perform all Room Attendant duties.
Complete tasks according to required standards within set time limits (i.e., minutes per occupied room)
Stock cart sis ufficiently based on room assignments
Utilize reports from the Executive Housekeeper to avoid disturbing guests and maximize efficiency
Wear protective gear such as gloves, goggles, kneepads, etc., to work safely and prevent injury
Remove all dirty linen from beds and bathrooms and assess for blood-borne pathogens.
Remove trash and replace liners where necessary
Make beds neatly with fresh sheets and pillowcases, clean mirrors, windows, and frames, dust all furniture, fixtures, and frames; ensure furnishings and fixtures are cleaned and placed properly (perform deep cleaning tasks when necessary)
Clean the entire bathroom, including floors, tubs, toilets, sinks, and surfaces, by kneeling, bending, and squatting
Read and follow safety labels on chemical bottles (Do Not Mix); understand the uses of all cleaning equipment; refer to SDS sheets before use
Clean carpeting with a vacuum and hose attachments for corners and edges
Turn in all articles found in the room to the Executive Housekeeper; ensure items are properly dated, bagged, and tagged
Ensure all guest supplies are replenished daily, consistent with brand standards
Verify items inthe guest room are in good working order, including TVs, lights, radio/clocks, hair dryer, coffee makers, A/C, and heat
Communicate problems needing repair to maintenance in a timely manner
Report to Supervisor any potential dangers, including suspicious behavior, broken glass, leaks, electrical issues, etc.
Promote security by keeping doors locked; restrict access to guest rooms and keep keys on person at all times; keep carts in front of doorways while inside the guest room
Report damage, abuse, or smoking in non-smoking rooms to the Supervisor
Check the climate control for working conditions and leave it on the appropriate temperature before leaving the room