Team Lead Housekeeping, Kindred
About The Position
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Housekeeping Team Lead supports the daily operations of the Housekeeping Department to ensure high cleanliness standards and guest satisfaction. This role supervises housekeeping staff in guest rooms and public areas, assists with scheduling and inspections, and provides training and guidance to team members. Additional responsibilities include responding to guest service requests, monitoring supply levels, supporting deep cleaning projects, and assisting the Housekeeping Manager with departmental operations.
Requirements
- Valid US drivers license - required
- Must be able to communicate in English, bilingual a plus
- Ability to work a flexible schedule including split shifts, nights, holidays, and weekends
- Must be able to lift and carry up to 50 lbs
- Must be able to stand for extended periods, up to 4 hours while consistently bending and lifting
- Detail oriented, self-motivating and strong communicator, both written & verbal
- Must be flexible, adaptable, versatile, and responsive to the needs of the housekeeping responsibilities
- Ability to delegate tasks, maintain high cleanliness standards, and provide exception guest service without direct supervision
Nice To Haves
- 1-3 years of previous housekeeping experience preferred, guest service or hospitality a plus
Responsibilities
- Organize daily room assignments for housekeeping team, including guest rooms, public areas, and back-of-house spaces
- Inspect rooms and public areas for cleanliness, maintenance issues, and brand compliance
- Report discrepancies and ensure timely resolution of any issues (e.g., work orders, inventory shortfalls)
- Support inventory management by tracking linen, amenities, and cleaning supplies
- Ensure proper stocking of housekeeping carts and supply closets
- Deliver exceptional guest service; respond to guest requests and resolve concerns promptly
- Enforce departmental standards and ensure compliance with cleanliness and safety protocols
- Train and mentor new team members on room cleaning procedures, safety guidelines, and ergonomic practices
- Monitor and promote a safety-first culture; conduct safety briefings and ensure adherence to OSHA and brand policies
- Act as the primary point of contact in the absence of the Housekeeping Manager and Director of Housekeeping
- Conduct periodic inspections to maintain standards in both guest rooms and public areas
- Communicate effectively with team members and other departments to coordinate cleaning needs and room readiness
- Provide feedback and coaching to housekeeping staff to maintain consistent performance and quality
- Support sustainability initiatives and ensure proper recycling and chemical usage procedures are followed
- Assist in onboarding and cross-training of staff to ensure operational flexibility and consistency
- Promote a positive work environment through leadership, teamwork, and recognition of staff contributions
- Perform other duties and special projects as assigned
Benefits
- Ski/Mountain Perks!
- Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
