Team Lead for Patient Registration

Trinity Health•Stafford Springs, CT

About The Position

Position Purpose: Lead the team of Registrars who complete patient registrations/pre-registration processes. Processes include obtaining accurate demographic, insurance and patient liability information. Responsible for working with multiple department/hospital and web-based systems. Ministry/Facility Information Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Minimum High School diploma or equivalent
One year experience in an accredited hospital or physician's office preferred
Knowledge of medical terminology and medical insurances

Responsibilities

Accurately enters/updates all patient demographic information, including insurance and patient liability data into computer in a reasonable amount of time as established by department guidelines and supervised observation.
Demonstrates knowledge of hospital procedures and communicates policies as appropriate.
Recommends changes and/or improvement in systems to improve productivity, quality and cost effectiveness as conditions change.
Maintains patient privacy and confidentiality at all times according to the established hospital procedures to ensure that the dignity and respect of the patient is maintained.
Posts copayments to appropriate screen and completes reconciliation
Promotes effective working relationship among team members and other departments by functioning as a resource person.