Team Lead (Enrollment Operations)

AccumTech•Ann Arbor, MI

42d•$70,000 - $90,000

About The Position

As a Team Lead at AccumTech, you will guide an operations team responsible for ensuring that enrollment data flows accurately and reliably each week. Your primary responsibility will be on ensuring the team’s operational rhythm and day-to-day effectiveness through direct supervision, workload management, and quality assurance. You’ll work closely with customers and partners and will serve as a point of escalation for complex data issues. You will be instrumental in maintaining the consistent, high-quality delivery of accurate enrollment data to our customers. The ideal candidate is an excellent people leader with a background in business analysis and data operations. You should enjoy coaching team members and serving as a hands-on expert in customer data requirements. Success in this role requires excellent communication and collaboration, a strong commitment to team accountability, and a keen eye for detail.

Requirements

Bachelor’s degree required.
5+ years of experience in a Business Analyst role; 1-3 years of leadership or mentorship experience preferred.
Experience with project management methodologies (Agile preferred).
Strong capability in creating technical requirements and process documentation.
Proven ability to translate business needs into actionable requirements for development teams.
Excellent critical thinking and problem-solving skills.
Demonstrated ability to quickly learn complex systems and custom software.
Exceptional written and verbal communication skills.
Ability to manage multiple priorities, work under pressure, and meet tight deadlines.
Proficiency with Microsoft Office suite.
Desire to work in a fast-paced environment with strong ownership and accountability.

Nice To Haves

Experience coaching or developing team members is a plus.

Responsibilities

Lead and support a team of business analysts by providing clarity on priorities, task direction, and performance expectations.
Partner with the director to coach and mentor team members, helping elevate skills across the team.
Serve as the primary escalation point for questions, blockers, risks, and quality concerns.
Assign and balance workloads based on availability, skill sets, and project needs.
Develop deep expertise in customer requirements, data structures, enrollment rules, and system capabilities.
Oversee investigations into ad hoc data issues, ensuring consistent analytical standards.
Design and refine specifications for internal processes and tools supporting customer implementations.
Partner with Product and Development to help shape, prioritize, and accelerate system enhancements.
Ensure team guidelines, process playbooks, and documentation are consistently maintained and updated.
Communicate status, risks, requirements, and progress to internal and external stakeholders.
Ensure project tracking boards, dashboards, and reporting tools remain accurate and current.