Team Lead, Client Success

EnergyHub • Brooklyn, NY

1d

About The Position

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel. Team Lead - Client Success EnergyHub’s Client Success team launches and operates best-in-class programs for utilities, helping them address grid challenges by engaging customers with connected devices. As a Team Lead - Client Success, helping our clients and your team achieve their goals is your mandate. You will own the client relationship end-to-end, including supporting the launch of our programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams to maintain account health. This is a highly visible, client facing role, ideal for someone who has a passion for working with clients and software products, enjoys solving complex challenges, and is curious about the energy distribution systems that power our daily lives. The successful candidate is a quick learner and self-starter, has the ability to communicate a variety of data driven messages to varying audiences, can build relationships effortlessly, is client-focused, and consistently achieves results. This position requires a player-coach leadership style with direct contributions balanced by tactical leadership of a team.

Requirements

• Experience working in or with renewable energy, utilities, grid services or adjacent industries ( cleantech / greentech) required
• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with a portfolio clients and programs
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional environment
• Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
• A BS or BA degree
• At least 7-10 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field
• Willingness to travel (~25%)

Nice To Haves

• Familiarity with EVs, batteries, connected devices, IOT, or building automation
• Familiarity with VIrtual Power Plan (VPP) programs and initiatives
• Certifications in energy management, project management, program management

Responsibilities

• Own success for your region.
• Drive results and strategy.
• Model leadership in the business.
• Be a trusted advisor who ensures we meet your clients and your team’s goals.
• Be an effective communicator.
• Be a product and service expert.

Benefits

• EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match.
• We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level