Team Lead - Client Change

HSBC•Buffalo, NY

About The Position

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Join HSBC Global Payments Solutions (GPS) as a Team Lead within our Client Connectivity team. At HSBC, our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting - edge Global Payments and Liquidity Solutions. The role of a Team Lead in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients on to our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence. As our Team Lead - Client Change, you will:

Requirements

Extensive experience in building effective client relationships and stakeholder management
Proficiency in payments and liquidity product knowledge
Project management experience or relevant qualifications
Ability to manage competing deadlines effectively in real-time
Excellent communication and influencing skills
Ability to excel under pressure and drive strategic initiatives forward
Demonstrated leadership and team management skills

Nice To Haves

Familiarity with design thinking principles

Responsibilities

Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction
Lead pre-mandate and Request for Information / Request for Proposal (RFI/RFP) consultation for our diverse client base, utilising your deep knowledge of Subject Matter Expert (SME) Payments, Liquidity, Enterprise Resource Planning (ERP), and Regulatory Solutions
Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively
Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders
Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience
Collaborate with cross-functional teams globally, including Legal, Operations, Information Technology (IT), Sales, and Product, to optimise internal processes and project delivery
Act as a role model and escalation point for the team, providing training, support and guidance
Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment
Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure

Benefits

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

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