Change Management Lead

LingaTech

3d • Remote

About The Position

This role supports the deployment of AI-enabled solutions within a highly regulated call center environment. This position is responsible for driving successful adoption across diverse regions and teams by executing a comprehensive change management strategy, ensuring stakeholder alignment, and enabling frontline agents through effective communications, training, and ongoing support.

Responsibilities

• Manage and execute change management and communications plan
• Incorporate stakeholder assessment to determine action plans for different stakeholder groups, and provide inputs to the phased rollout plan for global expansion
• Coordinate with training teams on material development and training facilitation, and ensure development of a central knowledge repository with training materials and FAQs
• Align success metrics with leadership, and define evaluation and tracking mechanisms
• Support UAT and hypercare, manage reporting, change impact, and feedback collection
• Manage tools (Custom GPT/SharePoint) used for answering agent questions and send out communications
• Lead change champion networks and train‑the‑trainer initiatives to scale adoption across teams.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 11-50 employees