Team Experience Specialist
About The Position
The Team Experience Specialist executes and maintains the talent systems designed by the Director of Team Experience. This role is responsible for the day-to-day operations of recruiting, onboarding, and team development processes that support Lava Island's growth across all locations. The Specialist ensures that hiring pipelines stay full, new team members are set up for success from day one, and leadership has the data and support needed to develop their teams. This role is the operational backbone that keeps team experience systems running smoothly and consistently. The Specialist works closely with the Director of Team Experience, Regional Managers and park leadership teams to ensure processes are followed, data is current, and issues are surfaced before they become problems.
Requirements
- 5 years of experience in HR administration, recruiting coordination, or similar operational HR role
- Strong organizational skills with ability to manage multiple priorities and deadlines
- Proficiency with HR systems and data management
- Excellent attention to detail and follow-through
- Clear, professional communication skills
- Ability to work independently while keeping leadership informed
- Willingness to travel 25% of the time to Lava Island parks
Responsibilities
- Post positions and manage job listings across all Epic Park Operations teams
- Source candidates for open positions
- Conduct phone screens and interviews
- Coordinate interviews and manage scheduling for prospective candidates
- Coordinate and execute hiring events for team member roles
- Maintain hiring dashboards and keep pipeline data current
- Prepare and send offer letters and rejection communications
- Initiate background checks for all new hires
- Initiate drug screens for park leadership roles
- Send onboarding packets to new hire and track onboarding task completion and follow up on outstanding items
- Coordinate with park leadership on new hire start dates and first-day logistics
- Ensure new hire information is set up in Square and Deputy
- Maintain and update orientation materials
- Track and verify each new hire received everything needed for day one and initial training
- Track which team members are at what tier in Path to the Peak across all parks
- Process promotions when team members advance
- Administer employee referral program once established (tracking referrals, coordinating payouts, maintaining records)
- Support park leadership bonus program once overhauled (tracking eligibility, pulling data, coordinating with payroll and other stakeholders)
- Schedule stay interviews for Director of Team Experience and park leadership and track completion—who has been interviewed, who is due
- Review performance documentation submitted by park leadership
- Maintain tracking tools for performance actions taken across parks
- Monitor for patterns—repeat issues, inconsistent application, gaps in documentation
- Report concerns to Director: flag opportunities to coach or train leaders based on observed patterns
- Build and maintain regular reports on key metrics: hiring activity, team size by location, turnover rates, promotions, open positions
- Coordinate travel for candidate on-site interviews
- Arrange travel logistics for employees as needed for training or park support
- Coordinate and execute hiring events for new park openings
- Support onboarding and training for new park teams (shared with Director, traveling on-site as needed for Grand Opening support)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
